Expert Systems Engineer - Revenue Cycle Management Services (RCS)

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.Expert Systems Engineer - Fully RemoteWelcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm can deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.Overview:The Veradigm Revenue Cycle Management Services (RCS) engineering team is looking for a highly motivated and experienced professional to help architect, implement infrastructure as code (IaC), and maintain our rapidly expanding infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance, automation and security. Responsibilities:Drive continuous improvement projects, implement best practices using infrastructure as code to automate resources and problem management solutionsHelp Improve tooling and process capabilities including:Increased automationBetter functionalityBetter integration with other toolsIncreased business analyticsStrong problem and development management skillsAbility to measure, understand, and identify new success criteria in proactive services capabilitiesWork with IT, BU, and Clients during design and implementation to shape the technical feature setAbility to juggle multiple projects and tasks.Demonstrated knowledge of project management concepts and techniques required.Perform proactive preventative maintenance tasks on servers and network infrastructureMaintain focus on continuing education for evolving technology solutionsManage and monitor all installed systems and infrastructureInstall, configure, test, and maintain operating systems, application software and system management tools by following best practicesProactively ensure the highest levels of systems and infrastructure availabilityMonitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixesMaintain security, backup, and redundancy strategiesWrite and maintain IaC or custom scripts to improve system efficiency and reduce the human intervention time on any taskParticipate in the design of information and operational support systemsLiaise with vendors and other IT personnel for problem resolutionCollaborate with clients and sales team to determine the most appropriate technology solutions for customer needsContribution towards the team synergy:Coach, and mentor junior team members and provide leadership to the teamDocument issues with resolutions and share with team members to improve team productivityKnowledge transfer with other team members to improve overall team education levelAssume full responsibility for assigned tasks and keep stakeholders updated on project progressActively participate in the project meetings and make valuable contributionsRequirements: Academic and professional qualificationsBachelor's degree in Computer Science, management information systems or related field or equivalent work experience.Post-graduation qualifications or technical certifications preferredSome combination of MCSE, MCSA, Azure 100, 300, or 400 level certificationsExperience:10 years’ experience with monitoring and proactive management systems and environmentsKnowledge of Veradigm Applications is beneficialExpertise in Windows server infrastructure and .Net based Application Support (versions 2016 – 2022)Remote Desktop Services (GW, WA, CB, session hosts)IIS, worker process thread, Web config, Certificate bindingEvent LogsServer Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writesPerfmonCOM+Log ParserActive directoryWindows ClusteringAdvanced Experience with Azure IaaS, PaaS, and IaC solutions including Log Analytics, Microsoft Defender for Cloud, Sentinel, Dev/Ops (git, pipelines), TERRAFORM, Azure Virtual Desktop, etc.Advanced Experience with VMWare versions 7.3 and higherIntermediate experience with Windows PowerShell ScriptingIntermediate experience with SQL. E.g., SQL Jobs, SQL queries, Blocking, Always OnKnowledge of ITSM tools such as ServiceNow/JIRAKnowledge of Continuous Integration / Continuous DeliveryKnowledge of ITIL frameworkKnowledge/Experience on office applications, Word/Excel/PowerPoint/AccessSolid networking knowledge (OSI network layers, TCP/IP)Experience with Storage Area Networks, including Pure and NimbleTravel:Requires occasional travel for businessVisa Sponsorship is not offered for this position.At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.Veradigm’ policy is to provide equal employment opportunity and affirmative action in all its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursing and hiring a diverse and inclusive workforce.From a "VEVRAA Federal Contractor" We request Priority Referral of Protected VeteransThis is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.Thank you for reviewing this Veradigm opportunity! Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself! Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself! Originally posted on Himalayas

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