Experienced Tele Account Development Manager - High-Value Client Relationship Management & Growth
Join Team Amex: Empowering Your Career Journey
At American Express, we believe in the power of backing our customers, communities, and each other. As a global and diverse community of colleagues, we're committed to creating a unique and meaningful career journey for everyone. With a focus on integrity, customer experience, and inclusivity, we're looking for talented professionals to join our team.
About the Role: Tele Account Development Manager
We're seeking an experienced Tele Account Development Manager to lead the development and management of high-potential and high-spending clients over the phone. As a key member of our team, you'll be responsible for managing a dedicated portfolio of high-value existing Business and Corporate customers, driving growth, and ensuring customer retention.
Key Responsibilities
Planning (10-20% of time): Effectively manage a dedicated portfolio of high-value existing Business and Corporate customers within your territory.
Relationship Management (10-20% of time): Proactively reach out to customers to uncover opportunities, build strong relationships, and drive growth.
Client Solution (20-30% of time): Use consultative skills to maintain and develop existing customer relationships, grow charge volume, and onboard new vendors.
Negotiate and Close (20-30% of time): Partner with internal teams to drive sales, negotiate deals, and close opportunities.
Compliance (100% of time): Ensure adherence to American Express's Code of Conduct, Sales Practices policies, and regulatory requirements.
Essential Qualifications
Relationship Management: Strong customer relationship building skills to motivate clients to act.
Consultative Selling: Ability to identify client needs and configure solutions that deliver value.
Closing: Proven ability to overcome objections and resistance to proposed solutions.
Influence & Persuasion: Effective interpersonal skills to gain acceptance for products and services.
Demonstrating Value: Ability to proactively demonstrate the value of partnering with American Express.
Results Focus: Competitive, positive attitude, and ability to adapt to different situations.
Market, Industry, & Product Knowledge: Understanding of market trends, industry challenges, and American Express products.
Preferred Qualifications
Bachelor's degree or equivalent experience.
3-5 years of sales experience, preferably in a highly-regulated industry.
Experience partnering with clients across various markets and industries.
What We Offer
At American Express, we prioritize the well-being of our colleagues and their loved ones. Our benefits and programs support their physical, financial, and mental health through each stage of life. Some of the benefits include:
Competitive base salaries.
Bonus incentives.
6% Company Match on retirement savings plan.
Free financial coaching and financial well-being support.
Comprehensive medical, dental, vision, life insurance, and disability benefits.
Flexible working model with hybrid, onsite, or virtual arrangements.
20+ weeks paid parental leave for all parents.
Free access to global on-site wellness centers.
Free and confidential counseling support through our Healthy Minds program.
Career development and training opportunities.
Career Growth Opportunities
At American Express, we're committed to helping you grow professionally and personally. As a Tele Account Development Manager, you'll have opportunities to develop your skills in sales, customer relationship management, and leadership. You'll be part of a dynamic team that values innovation, collaboration, and inclusivity.
Work Environment and Company Culture
Our company culture is built on the principles of integrity, customer experience, and inclusivity. We value diversity and believe in creating an environment where everyone feels seen, heard, and empowered to succeed. With Amex Flex, our enterprise working model, you'll have the flexibility to work onsite, in a hybrid model, or fully virtually, depending on the role and business needs.
Compensation and Benefits
The salary range for this role is $80,000 to $155,000 annually, plus bonus and benefits. We're committed to providing a competitive compensation package that reflects your skills, experience, and performance.
Why Join American Express?
At American Express, we're not just a company; we're a community of professionals who are passionate about making a difference. We're committed to creating a unique and meaningful career journey for everyone, with opportunities for growth, development, and recognition. If you're looking for a challenging and rewarding role that aligns with your values and goals, we encourage you to apply.
Equal Opportunity Employer
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Apply Now!
Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. If you're ready to take your career to the next level and be part of a dynamic and inclusive community, apply now!
Apply Now
At American Express, we believe in the power of backing our customers, communities, and each other. As a global and diverse community of colleagues, we're committed to creating a unique and meaningful career journey for everyone. With a focus on integrity, customer experience, and inclusivity, we're looking for talented professionals to join our team.
About the Role: Tele Account Development Manager
We're seeking an experienced Tele Account Development Manager to lead the development and management of high-potential and high-spending clients over the phone. As a key member of our team, you'll be responsible for managing a dedicated portfolio of high-value existing Business and Corporate customers, driving growth, and ensuring customer retention.
Key Responsibilities
Planning (10-20% of time): Effectively manage a dedicated portfolio of high-value existing Business and Corporate customers within your territory.
Relationship Management (10-20% of time): Proactively reach out to customers to uncover opportunities, build strong relationships, and drive growth.
Client Solution (20-30% of time): Use consultative skills to maintain and develop existing customer relationships, grow charge volume, and onboard new vendors.
Negotiate and Close (20-30% of time): Partner with internal teams to drive sales, negotiate deals, and close opportunities.
Compliance (100% of time): Ensure adherence to American Express's Code of Conduct, Sales Practices policies, and regulatory requirements.
Essential Qualifications
Relationship Management: Strong customer relationship building skills to motivate clients to act.
Consultative Selling: Ability to identify client needs and configure solutions that deliver value.
Closing: Proven ability to overcome objections and resistance to proposed solutions.
Influence & Persuasion: Effective interpersonal skills to gain acceptance for products and services.
Demonstrating Value: Ability to proactively demonstrate the value of partnering with American Express.
Results Focus: Competitive, positive attitude, and ability to adapt to different situations.
Market, Industry, & Product Knowledge: Understanding of market trends, industry challenges, and American Express products.
Preferred Qualifications
Bachelor's degree or equivalent experience.
3-5 years of sales experience, preferably in a highly-regulated industry.
Experience partnering with clients across various markets and industries.
What We Offer
At American Express, we prioritize the well-being of our colleagues and their loved ones. Our benefits and programs support their physical, financial, and mental health through each stage of life. Some of the benefits include:
Competitive base salaries.
Bonus incentives.
6% Company Match on retirement savings plan.
Free financial coaching and financial well-being support.
Comprehensive medical, dental, vision, life insurance, and disability benefits.
Flexible working model with hybrid, onsite, or virtual arrangements.
20+ weeks paid parental leave for all parents.
Free access to global on-site wellness centers.
Free and confidential counseling support through our Healthy Minds program.
Career development and training opportunities.
Career Growth Opportunities
At American Express, we're committed to helping you grow professionally and personally. As a Tele Account Development Manager, you'll have opportunities to develop your skills in sales, customer relationship management, and leadership. You'll be part of a dynamic team that values innovation, collaboration, and inclusivity.
Work Environment and Company Culture
Our company culture is built on the principles of integrity, customer experience, and inclusivity. We value diversity and believe in creating an environment where everyone feels seen, heard, and empowered to succeed. With Amex Flex, our enterprise working model, you'll have the flexibility to work onsite, in a hybrid model, or fully virtually, depending on the role and business needs.
Compensation and Benefits
The salary range for this role is $80,000 to $155,000 annually, plus bonus and benefits. We're committed to providing a competitive compensation package that reflects your skills, experience, and performance.
Why Join American Express?
At American Express, we're not just a company; we're a community of professionals who are passionate about making a difference. We're committed to creating a unique and meaningful career journey for everyone, with opportunities for growth, development, and recognition. If you're looking for a challenging and rewarding role that aligns with your values and goals, we encourage you to apply.
Equal Opportunity Employer
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Apply Now!
Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. If you're ready to take your career to the next level and be part of a dynamic and inclusive community, apply now!
Apply Now