**Experienced Technical Expert Coordinator – Business Government Customer Organization (BGCO-Tech Customer Service)**

Are you a problem-solver with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where innovation and creativity drive growth and success? If so, we invite you to join blithequark's Business Government Customer Organization (BGCO) as a Technical Expert Coordinator. In this exciting role, you'll have the opportunity to make a meaningful impact on our customers' lives while working in a collaborative, inclusive environment that values diversity and empowerment. **About blithequark** At blithequark, we power and empower how people live, work, and play by connecting them to what brings them joy. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're a place where the true you can learn, grow, and thrive. We do what we love – driving innovation, creativity, and impact in the world. Our commitment to excellence and customer satisfaction is unwavering, and we're seeking talented individuals like you to join our team. **Job Summary** As a Technical Expert Coordinator, you'll be responsible for providing world-class technical support to high-value business and government customers. You'll be the go-to expert for complex technical issues, leveraging your advanced troubleshooting skills to resolve customer problems efficiently and effectively. Your expertise will be invaluable in supporting our current and evolving advanced products and solutions, including 5G, Mobile Edge Computing, Private Networks, Telematics, Internet of Things, Enterprise Messaging, and more. **Key Responsibilities** * Perform advanced troubleshooting for hardware and software, diagnosing both network and application issues * Provide detailed information on how to set up/configure complex data and voice products * Provide a high level of resolution support to multiple business customer types as measured by Customer Experience Audits, adapting to their varying needs and requirements * Provide efficient customer support with the ability to be proficient in customer-facing systems * Maintain an in-depth level of knowledge of products, network, and ability to position them as strategic solutions * Drive trouble ticket accuracy through deductive reasoning and tool utilization * Provide advanced technical support information to sales and support groups across all channels as appropriate * Create and accept change and innovation in your area of the business to create greater value for customers, shareholders, and peers * Leverage skills and abilities to best support the customer as well as identify opportunities to drive growth and proactive solutions **What We're Looking For** We're seeking a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences. You'll need to have: * Bachelor's degree or one or more years of work experience * One or more years of customer service and/or sales experience * Willingness to work a flexible schedule, including evenings and weekends **Preferred Qualifications** * One or more years of technical support experience * Experience with facilitation and communication across all levels of the organization * Experience resolving customer issues, billing, and/or handling product Q&A * Network Certifications: A+ Certification, Network+ Certification, etc. * Experience with setting up or configuring complex data and voice products (Enterprise Messaging platforms and Private Networks) * Experience in troubleshooting for PC Operating systems, specifically Device Manager and TCP/IP configuration * Experience in Leadership **Work Environment and Culture** In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month, set by your manager. You'll be part of a collaborative, inclusive environment that values diversity and empowerment. Our commitment to excellence and customer satisfaction is unwavering, and we're seeking talented individuals like you to join our team. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. You'll have access to a range of training programs, mentorship opportunities, and career advancement possibilities. Our commitment to learning and development is reflected in our comprehensive benefits package, which includes: * Comprehensive health insurance * 401(k) matching program * Paid time off and holidays * Professional development opportunities * Recognition and rewards programs **Equal Employment Opportunity** We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. **How to Apply** If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! **Scheduled Weekly Hours** 40 **Equal Employment Opportunity** We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. Apply Job! Apply for this job