Experienced Technical Customer Service Representative – Automotive Software Support and Implementation Specialist at blithequark

Introduction to blithequark blithequark is the fastest-growing "All-Inclusive Business Platform" vendor in North America, revolutionizing the way people buy and service cars one dealership at a time. With over 30 years of experience, blithequark is the third-largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month, hundreds of new users join our software platform, and we need talented individuals like you to help us deliver top-notch support and services. The Opportunity At blithequark, we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership, including sales, service, inventory management, and accounting modules. As a Technical Customer Service Representative, you will play a vital role in supporting our clients and ensuring their success with our software. We are committed to providing a dynamic and supportive work environment that fosters growth, innovation, and collaboration. The Role As a Technical Customer Service Representative at blithequark, you will be responsible for providing top-quality knowledge to our clients who contact our call center for issues or services. You will provide immediate solutions and services or escalate, if necessary, to other departments. Your primary focus will be on handling troubleshooting, documenting issues, training customers, and following up on incidents relating to our software and services, as well as performing implementations. Key Responsibilities: Managing incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner Logging and documenting all customer interactions within our ticketing system and escalating matters as required Collaborating with other groups/departments to streamline service delivery Identifying opportunities to drive process improvements that positively impact the client's experience Developing knowledge and understanding of our software and the supporting infrastructure Achieving relevant certification in line with department needs and requirements Achieving and exceeding KPI targets and other metrics defined by the department Committing to one week a month of travel throughout Canada and the USA Keeping abreast of software enhancements and new releases by reviewing release notes Committing to ongoing personal development and cross-training as recommended by your Team Lead Qualifications To be successful in this role, you will need: Essential Qualifications: High School Diploma required, relevant certification or post-secondary diploma preferred Previous customer service or dealership experience is an asset Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers Thorough understanding of PC hardware and software as well as Microsoft Products Previous experience working with Networks (TCP/IP) Basic LAN/WAN knowledge CompTIA A+ and Network + certifications Preferred Qualifications: Excellent customer service skills Problem-solving and troubleshooting skills Strong documentation abilities Effective time management and organization Strong multi-tasking and prioritization Excellent verbal and written communication skills Ability to work within and meet set deadlines Strong base knowledge of industry-standard business applications Willingness to commit to an ongoing system of education and cross-training What We Offer At blithequark, we are committed to providing a comprehensive compensation package and a supportive work environment that fosters growth and development. Some of the benefits you can expect include: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive base salary ($41K/yr. - 48K/yr. USD) Great referral bonus Staff discounts with major brands Career Growth and Development At blithequark, we believe in investing in our employees' growth and development. We offer a range of training programs, workshops, and education opportunities to help you enhance your skills and advance your career. Our goal is to provide a supportive and dynamic work environment that fosters innovation, collaboration, and creativity. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in fostering a work environment that is collaborative, supportive, and fun. Our team is passionate about delivering exceptional customer service and making a positive impact on the automotive industry. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. How to Apply If you are a motivated and enthusiastic individual with a passion for customer service and technology, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our recruitment team. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Conclusion Join blithequark's dynamic team as a Technical Customer Service Representative and be part of a company that is revolutionizing the automotive industry. With our commitment to innovation, customer satisfaction, and employee growth, we offer a unique and rewarding work environment that will challenge and inspire you. Apply now and take the first step towards an exciting and fulfilling career with blithequark. Apply for this job