**Experienced Sr. Director, Global Customer Education Services – Empowering Teams through Dynamic Learning Experiences**

Are you a visionary leader with a passion for creating impactful learning experiences that drive business growth and customer success? Do you have a proven track record of designing and delivering world-class learning programs that inspire and empower teams? If so, we invite you to join blithequark as our Sr. Director, Global Customer Education Services. At blithequark, we're revolutionizing the way teams work by empowering them to manage projects, automate workflows, and rapidly build new secure solutions using simple no-code tools. Our mission is to transform work into dynamic work, unifying collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform that gives everyone the ability to continuously make an impact. As a key member of our team, you'll have the opportunity to lead and inspire a growing team of Learning Experience Designers, Instructional Designers, and professional trainers to deliver timely, relevant, comprehensive, and effective curricula for diverse audience profiles and segments. You'll be responsible for developing and delivering a world-class learner experience, including learners' journey, programs, and offerings, LMS/LXP systems, processes, and policies, and digital touchpoints. **Key Responsibilities:** * Lead the global content and learning strategy for customer training and enablement for blithequark products and solutions * Own the development and delivery of learning experiences for all blithequark products * Lead and energize a high-performing organization, set a clear vision, and establish a culture of continuous improvement to drive a team of Learning Experience Designers, Instructional Designers, and professional trainers to deliver timely, relevant, comprehensive, and effective curricula for diverse audience profiles and segments * Be responsible for delivering a world-class learner experience, including learners' journey, programs, and offerings, LMS/LXP systems, processes, and policies, and digital touchpoints * Partner closely with Marketing to execute on the strategy and brand of blithequark certifications as synonymous with Project, Program Management (PPM) expertise * Establish, monitor, and achieve key financial and non-financial performance metrics for the Learning function to ensure the program is delivering to brand, community, marketing, and sales goals * Make blithequark University integral to the Marketing, Sales, Engineering, and Customer Success organizations to retain and expand the customer base * Manage cross-functional interlock and lead strategic and operational interlock with Marketing, Sales, Sales Operations, Engineering, and Customer Success * Partner and align effectively with the Channels team to expand the competency, capacity, and capability of the partner ecosystem * Innovate with blended learning solutions while aligning with blithequark's overall knowledge and enablement strategy, including documentation, self-help, and community * Lead the business-level implementation, enhancement, and support of a Learning Management System in coordination with the global, enterprise-wide effort **Essential Qualifications:** * Strong business acumen and prior SaaS/Enterprise Software Customer Training leadership experience * Excellent collaborator and communicator within and across various levels of the organization * Strong track record for growing revenue with P&L experience * Proven leadership skills in motivating and inspiring a team * Experience designing, managing blended learning and certification programs * Strong balance of strategic and execution skills * BA/BS degree required. Advanced degree a plus * Minimum of 10 years relevant experience **Highly Desirable Qualifications:** * Experience creating market value for a Software Certification similar to Cisco/MSFT/VMware/etc * Experience creating partner/channel momentum for paid training and certification * Experience in bundling of training and certification into overall company packages as seen at Workday/SFDC/MSFT * Experience deploying business rules with internal stakeholders to embed training and certifications in license transactions via attach and accounting rules **What We Offer:** * Competitive base salary range: $182,500—$238,750 USD * Market competitive incentive opportunity * RSU stock grant upon accepted offer * Comprehensive benefits package, including: + HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees + Stock - Restricted Stock Units (RSUs) for eligible roles + Lucrative Employee Stock Purchase Program (15% discount) + 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) + Monthly stipend to support your work and productivity + Flexible Time Away Program, plus Incidental Sick Leave + US employees are automatically covered under blithequark-sponsored life insurance, short-term, and long-term disability plans + US employees receive 12 paid holidays per year + Up to 24 weeks of Parental Leave + Personal paid Volunteer Day to support our community + Opportunities for professional growth and development including access to Udemy online courses + Company Funded Perks, including a counseling membership, local retail discounts, and your own personal blithequark account + Teleworking options from any registered location in the U.S. (role specific) **Join Our Team:** At blithequark, we're committed to fostering an inclusive environment where everyone can make a difference and empower others to do the same. We're an Equal Opportunity Employer, and we encourage everyone to apply, regardless of their background or experience. If you're a visionary leader with a passion for creating impactful learning experiences, we invite you to join our team and help us transform the way teams work. **How to Apply:** If you're ready to take on this exciting opportunity, please submit your application through our website. We can't wait to hear from you! Apply Job! Apply for this job