Experienced Specialist in Government and Corporate Affairs Customer Service at blithequark

Join the blithequark Family and Take Your Career to New Heights Are you ready to embark on a journey that combines professional growth with a sense of adventure and fulfillment? At blithequark, we offer more than just a job – we provide a platform for you to explore new possibilities, both in your career and personal life. As a Specialist in Government and Corporate Affairs Customer Service, you will be an integral part of our Corporate Affairs Team within the Government Affairs Division, playing a crucial role in delivering exceptional customer service and fostering a positive experience for our valued customers. Why You'll Love This Role This position is not just about resolving customer issues; it's about being part of a dynamic team that is passionate about air travel and dedicated to making a difference in the lives of our customers. As a Specialist in Government and Corporate Affairs Customer Service at blithequark, you will have the opportunity to: Promote and sell air travel on blithequark, utilizing your knowledge of our services and destinations to meet the needs of our customers. Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets, ensuring a seamless travel experience. Address customer inquiries regarding general travel information and resolve problems in a fair and timely manner. Communicate effectively with customers over the phone, researching and resolving passenger complaints, and advising on flight cancellations or delays. Inform customers about new rules, policies, and procedures that may affect their travel plans, ensuring they are well-prepared and informed. Key Responsibilities As a Specialist in Government and Corporate Affairs Customer Service, your primary responsibilities will include: Providing top-notch customer service, ensuring that every interaction with blithequark is positive and memorable. Utilizing your knowledge of Native SABRE to efficiently manage customer bookings and travel arrangements. Demonstrating resourcefulness and creativity in resolving customer complaints and issues. Exercising good judgment and dependability in your work, ensuring that customer needs are met and exceeded. Maintaining satisfactory attendance and being committed to your role and the team. Essential and Preferred Qualifications To succeed in this role, you will need: A Bachelor's degree in a relevant field or equivalent experience/training. Excellent leadership, organizational, and customer contact skills. Knowledge of Native SABRE and the ability to quickly learn and adapt to new systems and technologies. A high level of initiative, with the ability to exercise good judgment and be dependable. Strong problem-solving skills, with the ability to resolve customer issues in a fair and timely manner. Preferred qualifications include: Previous experience in customer service, preferably in the airline or travel industry. A proven track record of leadership and team management. Excellent communication and interpersonal skills. Skills and Competencies Required for Success To excel as a Specialist in Government and Corporate Affairs Customer Service at blithequark, you will need to possess: Strong communication and interpersonal skills, with the ability to effectively interact with customers and colleagues. Excellent problem-solving skills, with the ability to think critically and resolve complex customer issues. A customer-centric approach, with a passion for delivering exceptional service and ensuring customer satisfaction. The ability to work in a fast-paced environment, adapting to changing situations and priorities. A commitment to teamwork and collaboration, working closely with colleagues to achieve shared goals. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our team members grow and develop in their careers. As a Specialist in Government and Corporate Affairs Customer Service, you will have access to: Comprehensive training programs, designed to enhance your skills and knowledge. Opportunities for career advancement, with a clear path for progression within the company. Mentorship and coaching, providing guidance and support as you navigate your career. A culture of continuous learning, with ongoing opportunities for professional development. Work Environment and Company Culture Highlights At blithequark, we pride ourselves on our inclusive and diverse work environment. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. We value diversity and inclusion, and we are committed to fostering a culture that is welcoming and inclusive to all. As a team member at blithequark, you will be part of a dynamic and passionate community that is dedicated to making a difference in the lives of our customers. Compensation, Perks, and Benefits As a valued member of the blithequark team, you will enjoy a comprehensive benefits package, including: Travel perks, allowing you and your loved ones to explore the world on our global network. Health benefits, including access to health, dental, prescription, and vision benefits from day one. Wellness programs, designed to support your physical and mental well-being. A 401(k) program, with employer contributions available after one year. A culture that values work-life balance, with opportunities to take time off and recharge. Join the blithequark Family Today If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Specialist in Government and Corporate Affairs Customer Service at blithequark, you will be part of a dynamic team that is shaping the future of air travel. Apply now and take the first step towards a rewarding and fulfilling career with blithequark. Ready to take your career to new heights? Apply now! Apply for this job