**Experienced Social Media Chat Support Specialist – Customer Experience and Engagement**

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented Social Media Chat Support Specialist to join our team. As a key member of our customer experience team, you'll be responsible for providing exceptional support to our customers through various social media platforms, ensuring their queries are resolved promptly and professionally. **About arenaflex** arenaflex is a dynamic and innovative company that's passionate about creating a positive impact on the lives of our customers. We're a Great Places to Work company, recognized for our commitment to fostering a culture of teamwork, inclusivity, and employee well-being. Our team is dedicated to making a difference, and we're looking for like-minded individuals to join us on this journey. **Our Core Values** At arenaflex, we live by three core values that guide everything we do: * **TEAM FIRST**: We believe that when we take care of our team, the love and care will radiate out to our customers. * **MAGIC NEVER STOPS**: We're committed to keeping the magic and fun alive in everything we do, whether it's for our customers or our team members. * **EMBRACE CHANGE**: We're a fast-growing company, and we thrive in an environment where change is constant. We're looking for individuals who are agile, adaptable, and excited about the opportunities that come with growth. **Role and Responsibilities** As our ideal candidate, you'll be responsible for: * Responding to customer inquiries and comments across all social media platforms, ensuring prompt and professional resolution. * Developing a thorough understanding of our products and services to provide accurate and helpful information to customers. * Maintaining records of customer interactions, including inquiry details, complaints, or comments. * Attending and participating in department and/or company meetings to stay informed about company updates and initiatives. * Collaborating with our social media team to ensure seamless communication and support across all channels. **Requirements** To succeed in this role, you'll need: * A minimum of 1 year of social media client support experience or a similar role. * Previous experience with CRM and social media management software, with Agora experience being a plus. * Intermediate technical skills, including proficiency in Windows/Mac, Office Suite, and CRM software. * A reliable computer with fast internet access (this is a remote position). * Excellent communication skills, both written and verbal. * A high attention to detail and organized approach to work. * Resourcefulness and diligence in research. * Flexibility in working with coworkers and taking constructive criticism to achieve company goals. * High emotional intelligence and a customer-centric mindset. **Benefits and Perks** As a member of our team, you'll enjoy: * FREE medical, dental, vision, and life insurance. * FREE employee assistance program. * 401k with company match, short and long-term disability, accident, and critical illness insurance. * Pet insurance (because they're family too!). * Legal plan and identity protection plan. * Quarterly cruise/cash giveaways for team members. * 10 days PTO (starting from the first day). * Paid holidays (with no waiting period). * Competitive pay. * Fast growth opportunities. * Generous 100% employee discount + employee discount program. * We've donated over $2 million to children's charities, and we're just getting started! **Why Join arenaflex?** At arenaflex, we're passionate about creating a positive impact on the lives of our customers and our team members. We're a dynamic and innovative company that's committed to fostering a culture of teamwork, inclusivity, and employee well-being. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we'd love to hear from you. **How to Apply** Don't hesitate to apply! We value a great attitude and a willingness to learn above all. Submit your application today, and let's start this exciting journey together! Apply for this job