**Experienced Sleep Therapy Inbound Customer Service Representative – Web & Cloud Application Development**

Are you passionate about delivering exceptional customer experiences and empowering patients to manage their health and treatment at home? Do you have a strong background in customer service, medical terminology, and administrative record management? If so, we invite you to join the team at blithequark, a national leader in providing high-quality medical products, services, and outstanding customer care. **About blithequark** blithequark is a dynamic and patient-centric organization that helps patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide a wide range of medical products, services, and solutions, including ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. **Overview and Responsibilities** We are seeking a dedicated and experienced Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in our Murray Operations division. As a key member of our team, you will serve the customers of the Inbound Call Center (Sleep Therapy patients) by performing tasks related to CPAP resupply, including: * New order intake to ensure accuracy with product selection and utilization guidelines * Verifying and entering correct patient demographics, payer, and physician-related information * Assisting customers with basic sleep coaching, reinforcement of cleaning, and routine equipment maintenance * Providing product expertise on various mask interfaces and assisting with basic mask fit issues * Serving as the first line of contact for CPAP resupply customers **Essential Duties and Responsibilities** As a Sleep Therapy Inbound Customer Service Representative, you will be responsible for: * Acting as a patient advocate to resolve questions or concerns * Collecting patient, source information, and inputting data into e-Intake * Completing thorough verification for products and services * Developing and maintaining a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines * Developing and maintaining working knowledge of current products and services offered by blithequark * Making outbound calls as needed to collect patient data * Managing all aspects of initial intake via high-volume inbound phone calls * Processing related patient paperwork if assigned * Processing tickets to ensure timely fulfillment of product orders * Providing basic technical customer service assistance for CPAP equipment * Providing education to patients and location employees on CPAP supplies * Using e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input * Performing other duties as assigned **Qualifications** To be considered for this role, you must: * Have a high school diploma or GED equivalent * Possess one to three years of related prior work experience in a team-oriented environment * Have experience in the medical field and administrative record management * Demonstrate a strong customer service background * Be able to effectively communicate in English, both orally and written, with physicians, employees, and patients * Possess a valid driver's license in the state of residence with a clean driving record (when applicable for the position) **Skills, Knowledge, and Abilities** To succeed in this role, you will need: * Strong customer service skills, with a focus on empathy, active listening, and problem-solving * Knowledge of medical terminology, billing reimbursement, and insurance policies and requirements * Ability to interpret a variety of instructions in a variety of communication mediums * Self-motivation, organized, time-management, and deductive problem-solving skills * Ability to work independently and as part of a team * Physical stamina to lift a minimum of 10lbs and sit for extended periods **Physical Demands** This role requires: * Lift minimum of 10lbs * Prompt and regular attendance * Close vision to small print on computer and/or paperwork * Sitting, walking, standing, talking, or listening **Machines, Equipment, and Technical Abilities** You will need to be proficient in: * Email transmission and communication * Internet navigation and research * Microsoft applications, including Word, Excel, and other software * Office equipment, including fax machines, copiers, printers, phones, and computers **Benefits and Compensation** As a valued member of our team, you will enjoy: * Competitive pay starting at $15.50 per hour * Monthly Bonus program opportunity with potential unlimited earnings * Comprehensive benefits package, including 401k, medical, dental, and vision insurance * Life insurance and disability benefits * Generous Paid Time Off and Paid Holidays * Employee Discount Program * Employee Recognition Program * Bonus and Incentive Opportunities * Mileage reimbursement (when applicable for the position) * Telephone reimbursement (when applicable for the position) **Work Environment and Culture** At blithequark, we prioritize a positive and supportive work environment, with a focus on: * Patient-centric care and empowerment * Teamwork and collaboration * Continuous learning and professional development * Diversity, equity, and inclusion **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to recruiting, employing, training, promoting, transferring, separating from employment, and compensating employees without regard to membership in, association with, or perception of: * Race * Color * Age * Gender * Gender identity * Religion * Creed * National origin * Ancestry * Citizenship * Marital status * Veteran status * Sexual orientation * Physical or mental disability * Pregnancy * Any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where blithequark has employees. **How to Apply** If you are a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we invite you to submit your resume today! The hiring manager reviews resumes and contacts applicants with related experience to the applied position. To view the status of a position that you submitted your profile to, sign into your account. All positions are posted for a minimum of 5 days and are opened until filled with a qualified applicant, generally no greater than 200 days. **Apply Now!** Apply Job! Apply for this job