Experienced Service Desk Specialist and Live Chat Agent - Remote Opportunity in Colorado with blithequark

Unlock Your Potential as a Service Desk Specialist/Live Chat Agent at blithequark Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two challenges are the same? blithequark is seeking a highly skilled and motivated Service Desk Specialist/Live Chat Agent to join our dynamic team, providing critical support for our innovative mobile application, myColorado. As a key member of our team, you will play a vital role in ensuring seamless user experiences and driving customer satisfaction. About blithequark and the Role At blithequark, we are committed to harnessing the power of technology to make a meaningful impact. Our myColorado application is a testament to our dedication to innovation and customer-centricity. As a Service Desk Specialist/Live Chat Agent, you will be the frontline support for our users, providing Tier I assistance and troubleshooting issues across iOS and Android platforms. This is a unique opportunity to be part of a forward-thinking organization that values collaboration, creativity, and continuous learning. Key Responsibilities Provide top-notch customer support and assistance for the myColorado mobile application via live chat, ensuring prompt resolution of user queries and issues. Troubleshoot, reproduce, and report problems across iOS and Android operating systems, collaborating with internal teams to resolve complex issues. Install the myColorado software on supported devices, adhering to defined procedures and processes. Employ Incident Management procedures to enter tickets into our tracking system, ensuring accurate documentation and follow-up. Maintain a thorough understanding of our standard operating procedures and stay up-to-date with the latest developments in mobile technology. Essential Qualifications To succeed in this role, you will need: A minimum of one year of professional experience in a related occupational field, such as mobile application support or customer service. Or an Associate's degree from an accredited institution in a relevant field, such as Computer Science, Computer Information Systems, Cybersecurity, or a related technical degree. Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues. Excellent communication and interpersonal skills, with a customer-centric approach. We also consider substitutions for the required education and experience, including: Additional relevant paid or unpaid experience, which can substitute for the required education on a year-for-year basis. Additional education, which can substitute for the required experience on a year-for-year basis. Relevant training or certification, which can be credited towards substitution for experience and/or education. Preferred Qualifications To stand out as a candidate, you will ideally have: Experience working with Jira or other issue tracking systems. ITIL Certification, demonstrating your understanding of IT service management best practices. Familiarity with Agile and Scrum methodologies, enabling you to thrive in a dynamic environment. Previous experience working in a government or public sector setting. Knowledge of Apple and Google Play Store ecosystems, as well as diagnostic tools and diverse mobile device makes and models. What We Offer At blithequark, we are committed to supporting the growth and development of our team members. As a Service Desk Specialist/Live Chat Agent, you can expect: A comprehensive training program, equipping you with the skills and knowledge needed to excel in your role. Ongoing opportunities for career growth and professional development. A collaborative and dynamic work environment, with a team passionate about delivering exceptional customer experiences. Competitive compensation and benefits package. The flexibility to work remotely from anywhere in Colorado, with a schedule that balances work and personal life. Work Schedule and Training Our ideal candidate is available for: Three weeks of training, Monday to Friday, 9 AM - 6 PM. A permanent schedule of Tuesday to Saturday, 9 AM - 6 PM, after completing training. Why Join blithequark? At blithequark, we pride ourselves on our: Innovative approach to technology and customer service. Collaborative and inclusive work culture. Commitment to the growth and development of our team members. Flexible and remote work arrangements, allowing you to balance work and personal life. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Join our team at blithequark and be part of shaping the future of mobile application support. How to Apply If you are ready to take your career to the next level, please submit your application. We look forward to welcoming a talented Service Desk Specialist/Live Chat Agent to our team! Location: Remote (must be a resident of Colorado) Duration: 8+ months Schedule: Training: Monday - Friday, 9 AM - 6 PM (3 weeks); Permanent schedule: Tuesday - Saturday, 9 AM - 6 PM We appreciate your interest in joining blithequark. Please ensure you meet the essential qualifications and are available for the specified schedule before applying. Apply for this job