Experienced Senior Program Manager – Consumer Customer Service Support Program Delivery

Join the Team at blithequark: Delivering Exceptional Customer Experiences blithequark's Consumer Customer Service Support (C2S2) Program Delivery team is seeking a seasoned Senior Program Manager to collaborate with global, cross-functional business teams and CS operations. As a Senior Program Manager, you will play a pivotal role in ensuring readiness and delivering projects that significantly impact customer and CS associate experiences. If you're a strategic leader with a passion for driving customer-centric initiatives, we want to hear from you! About blithequark and the Industry blithequark is a leading organization dedicated to providing exceptional customer experiences through innovative solutions and cutting-edge technology. Our Consumer Customer Service Support (C2S2) team is at the forefront of delivering top-notch support to our customers, and we're looking for talented professionals like you to join our team. As a Senior Program Manager, you will be part of a dynamic team that is shaping the future of customer service. Key Responsibilities Develop and Execute Program Strategy: Define the strategy and direction for projects, ensuring clear alignment and consensus at all levels. Collaborate with Cross-Functional Teams: Interact with various teams, including Customer Service Operations, Quality teams, Customer Experience, Capacity Planning, and technical teams to design standard operational procedures, processes, and technical requirements. Project Planning and Prioritization: Define, prioritize, and plan projects that need to be implemented to execute process and technical requirements. Resource Management: Schedule, secure resources, and manage cross-functional teams to deliver projects. Project Monitoring and Control: Monitor project execution, ensuring delivery to an appropriate level of quality, and anticipate risks, resolving issues, and initiating corrective action as needed. Stakeholder Management: Provide overall stakeholder management and project progress reporting on a regular basis. Third-Party Management: Where applicable, manage and oversee third-party contributions to the project. A Day in the Life of a Senior Program Manager at blithequark As a Senior Program Manager at blithequark, you will work in a fast-paced, dynamic environment, collaborating with various stakeholders to drive project delivery and customer experience improvements. Your day will be filled with strategic planning, team management, and stakeholder engagement. You will be responsible for making data-driven decisions, negotiating with key business partners, and communicating project progress to leadership teams. Benefits and Perks at blithequark At blithequark, we offer a comprehensive benefits package to support you and your eligible family members, including: Medical, Dental, and Vision Coverage Maternity and Parental Leave Options Paid Time Off (PTO) 401(k) Plan Basic Qualifications Program or Project Management Experience: 5+ years of experience in program or project management. Data-Driven Decision Making: Experience using data and metrics to determine and drive improvements. Program Strategy and Delivery: Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership. Bachelor's Degree: A Bachelor's degree is required. Preferred Qualifications Process Improvement Experience: 2+ years of experience driving process improvements. Advanced Degree: A Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or a related field. What We Offer At blithequark, we offer a competitive compensation package, including: Base pay ranging from $92,500/year to $185,000/year, depending on the geographic market. Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package. A full range of medical, financial, and/or other benefits. Why Join blithequark? At blithequark, we're committed to creating a diverse and inclusive workplace where everyone can thrive. We offer opportunities for career growth, learning, and development, as well as a dynamic and supportive work environment. If you're passionate about delivering exceptional customer experiences and driving business results, we encourage you to apply for this exciting opportunity. How to Apply If you're a motivated and experienced Senior Program Manager looking to join a team that is shaping the future of customer service, please submit your application through our internal or external career site. We can't wait to hear from you! Apply for this job