Experienced Senior Manager of Forecasting – Global Customer Service Operations and Strategic Planning Leader

Introduction to arenaflex arenaflex is a pioneering e-commerce platform that has revolutionized the way people shop and discover new products online. With a relentless focus on customer satisfaction, arenaflex strives to be the most customer-centric company in the world, offering low prices, a vast selection of products, and unparalleled convenience. As a world-class e-commerce leader, arenaflex continues to evolve and innovate, driven by a spirit of creativity and a passion for improving the lives of shoppers and sellers worldwide. Job Overview arenaflex is seeking an exceptional leader to join our team as a Senior Manager of Forecasting. As a key member of our Global Customer Service Operations team, you will be responsible for creating and delivering accurate contact forecasts that drive cost-effective and comprehensive capacity planning solutions for our Customer Service network. This is a high-visibility role that requires a unique blend of analytical expertise, business acumen, and leadership skills to manage a team of analysts and managers across multiple countries. Key Responsibilities Develop and implement short-term and long-term contact forecasts using various forecasting techniques across multiple arenaflex markets Lead a team of analysts and managers to ensure low error contact forecasts and service level delivery Collaborate with senior Customer Service leadership to provide updates on forecast variance and participate in strategic long-term planning initiatives Manage the performance of your team, including hiring, development, and performance management Utilize SQL, statistical analysis, and data visualization tools to analyze data and drive business decisions Communicate complex findings in an understandable and actionable manner to stakeholders Lead successfully in a dynamic, fast-paced environment and manage team to meet tight deadlines and prioritize workloads Essential Qualifications Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field 10+ years of experience in Forecasting/Planning Experience managing a team of analytic professionals, including hiring, development, and performance management Experience with SQL, statistical analysis, and data visualization tools Excellent communication skills to share findings in an understandable and actionable manner Ability to lead successfully in a dynamic, fast-paced environment Ability to manage team to meet tight deadlines and prioritize workloads Preferred Qualifications MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience Experience in forecasting, time-series, and multivariate regression Combination of technical skills and business savvy to interface with all levels and disciplines across the organization Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment Experience using AWS technologies such as Redshift, S3, etc. Excellent interpersonal, written, and oral communication skills Natural curiosity and desire to learn Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Senior Manager of Forecasting, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our global Customer Service operations. You will also have access to a range of training and development programs, including leadership development, technical skills training, and mentorship opportunities. Work Environment and Company Culture arenaflex is a dynamic and fast-paced work environment that values innovation, creativity, and collaboration. We are a global company with a diverse workforce, and we are committed to creating an inclusive and supportive work environment that allows our employees to thrive. Our company culture is built on a foundation of respect, trust, and open communication, and we encourage our employees to share their ideas, feedback, and perspectives. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary, bonus, and benefits. We also provide a range of perks and benefits, including flexible working hours, remote work options, and access to a range of training and development programs. Our goal is to create a work environment that is supportive, inclusive, and rewarding, and that allows our employees to achieve their full potential. Conclusion If you are a motivated and experienced professional with a passion for forecasting, leadership, and customer service, we encourage you to apply for this exciting opportunity to join the arenaflex team. As a Senior Manager of Forecasting, you will have the chance to make a real impact on our global Customer Service operations, develop your skills and expertise, and contribute to the success of our company. Don't miss out on this opportunity to join a dynamic and innovative company that is shaping the future of e-commerce. Apply now to become a part of the arenaflex team! Apply for this job