**Experienced Senior Customer Service Representative – Property Tax and Revenue Collection**

At arenaflex, we're committed to providing exceptional customer service and support to our residents, communities, and businesses. As a Senior Customer Service Representative in our Treasurer's Office, you'll play a vital role in delivering top-notch service and resolving complex issues related to property tax, mobile home liens, and revenue collection. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and enjoy working in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a dynamic organization that values work-life balance, flexibility, learning, and belonging. We offer a comprehensive benefits package, including generous leave accruals, career development opportunities, remote and flex-work options, longevity pay, education assistance, health benefits, and a lucrative retirement plan. Our employees enjoy a supportive work environment, collaborative culture, and opportunities to grow and develop their skills. **Job Summary** As a Senior Customer Service Representative, you'll be responsible for providing exceptional customer service, resolving complex issues related to property tax, mobile home liens, and revenue collection, and performing various administrative tasks. You'll work closely with taxpayers, mortgage companies, and other stakeholders to resolve issues, answer questions, and provide training to personnel assigned to the division. **Key Responsibilities** * Respond to telephone calls, emails, and written correspondence from taxpayers, mortgage companies, and other stakeholders in a calm and efficient manner, requiring professionalism, effective listening, and problem-solving skills. * Research and resolve complex issues related to property tax, mobile home liens, and revenue collection, including delinquent notices, condemnations, and state auctions. * Assist customers with complex tax questions and research records as necessary, providing training for personnel assigned to the division. * Conduct detailed research on property tax information for complex taxpayer problems, court cases, condemnation suits, and other research projects. * Communicate findings to taxpayers and prepare reports for department administration. * Maintain confidential taxpayer files and documents. * Receive, account, and record payment transactions related to property tax receipts from individual taxpayers and mortgage companies, and miscellaneous payments received. * Monitor and verify source documents in processing tax and miscellaneous payments. * Calculate interest and penalty charges on delinquent accounts. * Research and prepare payment adjustment forms for tax refunds and re-applies. * Perform tax prepayments tasks. * Research and prepare tax release documents for Manufactured/Mobile home liens and releases. * Process Platt tax payments, which require research to ensure validity of documentation before Platt receives final authorization. * Research, process, complete, review, and maintain necessary documents/reports and/or tasks for bankruptcy cases, splits and combines, condemnations, delinquent notices, and state auctions. * Assist with daily updates to the tax roll, which include but are not limited to changes in ownership, values, exemptions, and legal descriptions. * Process, prepare, and when necessary complete interest and penalty removals, payment under protest money, Top 10 Taxpayers for the City and County, 10-year tax searches, and condemnations. * Respond to tax roll and tax-related questions both orally and in writing. * Review and verify system entries and information on data processed reports. * Perform varied customer service functions, including liaison for volunteer groups and taxpayers in specialty areas, collection efforts on delinquent taxes, clerical, microfilming, and coverage tasks. * Assist in the training of personnel. **Essential Qualifications** * High School Diploma or GED * Two (2) years of work experience in clerical or office administration setting or related field * Any equivalent combination of related education and/or experience may be considered for the above requirements **Preferred Qualifications** * Experience working in a government agency or tax-related field * Knowledge of property tax laws and regulations * Excellent communication and problem-solving skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Proficiency in Microsoft Office and other software applications **Skills and Competencies** * Excellent customer service and communication skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Proficiency in Microsoft Office and other software applications * Knowledge of property tax laws and regulations * Ability to maintain confidentiality and handle sensitive information **Career Growth Opportunities and Learning Benefits** * arenaflex offers a comprehensive training program to help you develop your skills and advance your career. * Opportunities for career advancement and professional growth. * Collaborative work environment and supportive team. * Access to training and development resources, including online courses and workshops. **Work Environment and Company Culture** * arenaflex is committed to providing a safe and healthy work environment. * Collaborative and supportive work environment. * Flexible work arrangements, including remote and flex-work options. * Opportunities for work-life balance and flexibility. * Arenaflex is an equal opportunity employer and welcomes diversity in the workplace. **Compensation, Perks, and Benefits** * Competitive salary range: $18.60 - $26.50 * Comprehensive benefits package, including: + Generous leave accruals + Career development opportunities + Remote and flex-work options + Longevity pay + Education assistance program + Health benefits + Lucrative retirement plan + And many more! **How to Apply** If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to join our team as a Senior Customer Service Representative in our Treasurer's Office. Don't miss this opportunity to grow your career and make a difference in our community. Apply Now Apply for this job