Experienced Seasonal Customer Service Representative - Remote Mountain Time Zone - Faith-Based Non-Profit Organization

Welcome to blithequark At blithequark, we are a global humanitarian organization dedicated to partnering with children, families, and their communities to reach their full potential by tackling the causes of poverty and injustice. As a faith-based non-profit organization, we are committed to keeping Christ central in our individual and corporate life, and we actively participate in and contribute to the spiritual disciplines of the organization. Our mission is to provide hope, joy, and transformation to those in need, and we are seeking a highly skilled and compassionate Seasonal Customer Service Representative to join our Donor Contact Services team. About the Role We are seeking a talented and dedicated individual to fill the role of Seasonal Customer Service Representative. As a key member of our team, you will serve as the primary liaison between blithequark and our valued donors, providing exceptional customer service and support to those who are passionate about our mission. This is a remote, full-time position that requires a high level of professionalism, excellent communication skills, and a strong commitment to our faith-based values. Key Responsibilities Answer inbound calls and make outbound calls to current and potential donors in response to all media presentations and blithequark products and services Recognize and respond to up-sell opportunities and actively cross-sell other blithequark programs as appropriate Demonstrate active listening skills necessary to assess callers' needs and input information accurately and efficiently using data entry and ten-key skills Achieve and maintain an acceptable level of individual statistics to accomplish Call Center business goals Conduct research and effectively respond to inquiries utilizing a variety of resource materials and methods Develop skills to utilize technology for maintaining and updating donor information as appropriate Maintain reliable, regular attendance and report to work on time, returning from breaks and lunches on time Keep Christ central in individual and corporate life, actively participating in and contributing to the spiritual disciplines of the organization Work collaboratively with team members when assigned to work as a member of a team Perform other duties as assigned and maintain awareness of corporate goals, objectives, organizational announcements, and activities Requirements and Qualifications To be successful in this role, you will need to possess the following qualifications and skills: High school graduate/GED or equivalent required, as well as basic routine work experience Minimum of 1-year previous customer service/sales work experience or call center experience preferred Required minimum typing speed of 20 wpm Access to a reliable, high-speed internet connection, with an average minimum download speed of 25 mbps, and an average upload speed of 6 mpbs Strong verbal and written communication skills, including the use of proper grammar in written and verbal communications Ability to keep composure during challenging situations and demonstrate innovative thinking, problem-solving skills, and ability to multi-task and prioritize Ability to adapt and demonstrate flexibility, as well as a willingness to accept constructive feedback, instruction, and direction Ability to demonstrate active listening and display empathy through the phone Prior experience using Microsoft 365 products (Outlook, Word, Teams) and ability to learn new software platforms Preferred Qualifications Strong passion for sharing God's love with others and a commitment to our faith-based values Experience working in a call center environment and familiarity with customer relationship management (CRM) software Ability to speak multiple languages and experience working with diverse populations Strong analytical and problem-solving skills, with the ability to think critically and outside the box What We Offer At blithequark, we offer a competitive salary range of $16.56 - $23.06/hr, with a typical hiring range of $19 to $21/hour. We also provide a comprehensive benefits package, including opportunities for professional growth and development, a faith-filled and supportive work environment, and the chance to make a meaningful difference in the lives of others. Work Environment and Culture Our remote call center environment is fast-paced and dynamic, with a focus on providing exceptional customer service and support to our valued donors. We are a team-oriented organization that values collaboration, innovation, and creativity, and we are committed to creating a work environment that is supportive, inclusive, and respectful of all employees. As a faith-based organization, we are dedicated to keeping Christ central in our individual and corporate life, and we actively participate in and contribute to the spiritual disciplines of the organization. How to Apply If you are a motivated and compassionate individual who is passionate about our mission and values, we encourage you to apply for this exciting opportunity. To apply, please submit your application, including your resume and a cover letter, through our website. We will review all applications and contact selected candidates to complete a brief online typing and data entry skills test and submit a video response to 3 interview questions. If selected to move forward in the interview process, further steps will include a phone interview with our recruiting team, a video interview with members of the Donor Contact Services team, a spiritual and professional reference check, and a criminal background check upon acceptance of offer. Join Our Team At blithequark, we are committed to creating a work environment that is supportive, inclusive, and respectful of all employees. We believe that our employees are our greatest asset, and we are dedicated to providing opportunities for professional growth and development, as well as a comprehensive benefits package. If you are a talented and dedicated individual who is passionate about our mission and values, we encourage you to join our team and make a meaningful difference in the lives of others. Apply for this job