Experienced Remote Surveillance Camera Technician – Innovative Technology and Customer Service Expert

Introduction to Delta Group Delta Group, a pioneering woman-owned national investigative firm, has been at the forefront of innovation and results-driven performance for over 40 years. Founded in 1983 and headquartered in Buford, Georgia, our company has built a reputation on three core pillars: People, Innovation, and Results. We pride ourselves on fostering a culture that prioritizes the growth and development of our team members, integrating innovation into every aspect of our operations, and delivering unparalleled results to our clients. With a commitment to providing quality investigative services and building trust through our relationships, Delta Group is an ideal place for professionals seeking a challenging and rewarding career. Job Overview We are seeking an experienced and motivated Remote Surveillance Camera Technician to join our team. As a key member of our technical support team, you will be responsible for the production, maintenance, and repair of remote camera equipment, as well as providing assistance to our department manager with related tasks. This is an exceptional opportunity for a tech-savvy individual to gain hands-on experience, develop essential skills, and contribute to the success of our organization. Who We Are Looking For The ideal candidate is an energetic and motivated professional with a passion for technology and a keen interest in staying up-to-date with the latest trends. You should possess excellent communication skills, a strong background in IT, and a team-oriented mindset. The ability to work independently or contribute to group projects is essential, as is a willingness to leverage your skills and knowledge to drive innovation and improve overall efficiency. If you are a results-driven individual with a strong work ethic and a commitment to excellence, we encourage you to apply for this exciting opportunity. Key Responsibilities Build, maintain, and repair remote camera equipment to ensure optimal performance and functionality Support and assist remote investigators with the deployment and retrieval of camera equipment, providing technical expertise and guidance as needed Test and build camera power supply to ensure proper functioning and minimize downtime Order equipment to meet inventory needs and demand, ensuring that our team has the necessary tools and resources to succeed Track inventory to ensure accurate data for multi-departmental use, maintaining meticulous records and reports Recover corrupted data using troubleshooting methods, demonstrating a strong understanding of technical issues and solutions Provide camera status updates to the team, ensuring that all stakeholders are informed and up-to-date Stay current with technological advancements, attending training sessions and workshops to enhance your skills and knowledge Assist in researching innovative components, solutions, and prototypes, contributing to the development of new technologies and processes Assist the department manager with the production and maintenance of surveillance equipment, providing technical support and guidance as needed Install, configure, and maintain operating systems, hardware, and software for routing networks and IP network cameras, ensuring seamless integration and functionality Troubleshoot and diagnose technical issues related to internet connectivity, modem/router configurations, and/or investigator equipment, providing timely and effective solutions Provide technical support for remote investigators and other departmental personnel, demonstrating a strong commitment to customer service and satisfaction Essential Qualifications To be considered for this role, you should possess the following essential qualifications: Bachelor's degree in IT or a related field, with a strong foundation in computer systems, networking, and software applications CompTIA A+ certification, with Networking+ or CCNA certification preferred Experience with cloud computing, preferably AWS, and a strong understanding of cloud-based technologies and platforms Knowledge of surveillance technology, including cameras and video imaging properties such as WDR, frame rates, compressions, resolutions, and zipstreams Technical expertise in working with power tools, splicing wires, soldering, crimping, and low voltage systems Basic networking knowledge, including principles such as DHCP, FTP, SFTP, LAN, and WAN Ability to work a flexible schedule, including occasional evening and weekend duties, to ensure that our team's needs are met Preferred Qualifications While not essential, the following qualifications are preferred: Experience working with remote camera equipment and surveillance technology Knowledge of IoT protocols and devices, including PoE and modems Familiarity with operating systems, including Windows and Linux Experience with technical support and customer service, demonstrating a strong commitment to satisfaction and resolution Career Growth Opportunities and Learning Benefits At Delta Group, we are committed to the growth and development of our team members. As a Remote Surveillance Camera Technician, you will have access to a range of training and development opportunities, including: Technical training sessions and workshops to enhance your skills and knowledge Professional certification programs to support your career advancement Mentorship and coaching from experienced professionals in the field Opportunities for career advancement and promotion within the company Work Environment and Company Culture Delta Group is a dynamic and innovative company that values its employees and prioritizes their well-being. Our work environment is fast-paced and challenging, but also supportive and collaborative. We offer a range of benefits and perks, including: Competitive salary and benefits package Flexible working hours and remote work options Opportunities for professional development and growth A dynamic and supportive work environment Recognition and reward programs to acknowledge and celebrate employee achievements Compensation and Benefits We offer a competitive salary range of $45,000.00 - $55,000.00, depending on experience and qualifications. In addition to your salary, you will be eligible for a range of benefits, including: Comprehensive health insurance package Retirement savings plan with company match Paid time off and holidays Professional development and training opportunities Conclusion If you are a motivated and tech-savvy individual with a passion for innovation and customer service, we encourage you to apply for this exciting opportunity. As a Remote Surveillance Camera Technician at Delta Group, you will have the chance to work with a dynamic and supportive team, develop your skills and knowledge, and contribute to the success of our organization. Don't miss out on this opportunity to take your career to the next level – apply now and join our team of dedicated professionals. Submit Your Application Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply for this job