Experienced Remote Live Chat Agent (Entry Level) – Customer Support Specialist

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a remote live chat agent, you'll play a vital role in shaping the way our clients interact with their customers, providing top-notch support that sets them apart from the competition. If you're a motivated and enthusiastic individual with a passion for delivering outstanding customer service, we want to hear from you! About arenaflex arenaflex is a dynamic and rapidly growing organization dedicated to empowering individuals and families to achieve self-reliance.Our mission is to address poverty-related issues in our community by providing opportunities for skill-building, knowledge acquisition, and resource development. As a member of our team, you'll be part of a diverse and energetic group of professionals who are passionate about making a difference. Job Summary We're seeking an experienced remote live chat agent to, providing exceptional customer support to our clients' customers via live chat software. As a key member of our customer support team, you'll be responsible for delivering quick and accurate assistance, resolving customer inquiries, and promoting interest in our clients' products and services.If you're a self-starter with excellent communication skills, a positive attitude, and a passion for delivering outstanding customer experiences, we encourage you to apply. Responsibilities As a remote live chat agent, your key responsibilities will include: * Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns * Evaluating customer interactions and elevating issues to the Live Chat Manager when appropriate * Creating relationships with new customers to better understand and achieve their needs * Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately * Promoting interest in client products and services * Consistently achieving established standards of the position * Continually portraying and projecting a positive and professional image * Providing administrative support Requirements To be successful in this role, you'll need to possess the following qualifications and skills: * Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment * Keyboarding and internet experience * Strong communication and interpersonal skills, including written and verbal * Upbeat, positive attitude, and professional demeanor * Articulate and well-accustomed to a client-facing role * Ability to compose professional emails Preferred Qualifications While not required, the following qualifications and skills are highly desirable: * Previous experience in a customer-facing role or live chat support environment * Familiarity with live chat software and customer support platforms * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities and deadlines What You'll Get As a remote live chat agent at arenaflex, you'll enjoy a range of benefits and perks, including: * Monthly bonus based on performance * Opportunities for upward career mobility and professional growth * Diverse and energetic work environment with a focus on teamwork and collaboration * Flexible scheduling and remote work options * Competitive compensation package, including hourly pay and benefits Benefits arenaflex offers a comprehensive benefits package, including: * 401k Plan * Paid Holidays * Paid Time Off * Medical Insurance * Dental & Vision Insurance * Company Paid Life Insurance Available Shifts andCompensation We have available shifts all days of the week, and compensation ranges from $29.00 to $38.00 per hour.If you're a motivated and enthusiastic individual with a passion for delivering outstanding customer service, we encourage you to apply. If you're ready to take your customer support skills to the next level and join a dynamic and rapidly growing organization, please through our website. We can't wait to hear from you!