Experienced QA Analyst & Customer Representative (Live Chat Support) – Film Production Software

At arenaflex, we're revolutionizing the way film production teams manage their workflow. Our innovative web-based filmmaking software offers a suite of integrated products that streamline production management, making it easier for agencies to collaborate and bring their vision to life. We're seeking an experienced QA Analyst & Customer Representative to, providing top-notch support to our customers through live chat, while also contributing to the development of our software. About arenaflex arenaflex is a cutting-edge company that's changing the face of film production.Our software is designed to simplify the production management process, saving time and reducing stress for film professionals. With a suite of integrated products, including talent and crew management, shooting schedules, script breakdowns, shot lists, storyboards, cloud-based document and media archiving, and mobile-friendly call sheets, our software is the ultimate solution for film production teams. Job Responsibilities As a QA Analyst & Customer Representative, you'll play a vital role in ensuring our customers receive exceptional support and guidance throughout their journey with arenaflex.Your primary responsibilities will include: * Providing support to new and existing customers using our Live Chat tool on our website * Answering and resolving customer issues via live chat quickly and effectively * Writing support documentation to help customers troubleshoot common issues * Creating, recording, and editing product videos for support, showcasing the features and benefits of our software * Responding to support inquiries and relaying them to the correct departments * Working in a high-volume, fast-paced, and changing environment, adapting to new challenges and priorities * Collaborating with our development team to identify and resolve software issues * Providing concise feedback and support to customers professionally, demonstrating empathy and a positive attitude Requirements To succeed in this role, you'll need to possess the following skills and qualifications: * Tech-savviness: You'll need to be comfortable working with technology and have a strong understanding of software applications.* Typing speed: You must be able to type a minimum of 65 words per minute to ensure efficient communication with customers. * Attention to detail: You'll need to be detail-oriented, forward-thinking, and organized to ensure accurate and timely support. * Problem-solving skills: You'll need to possess strong problem-solving skills and tech-troubleshooting skills to resolve complex software issues. * People skills: You'll need to be a people person, empathetic, patient, and conversational with a positive attitude to provide exceptional customer support.* Video production experience: You'll need to have experience in video production, including writing, recording, and editing. * Video editing experience: You'll need to have experience in video editing, using software such as Adobe Premiere or Final Cut Pro. * Previous live chat support: You'll need to have previous experience in live chat support, providing support to customers via live chat. Essential Qualifications * 2 years of experience in a customer support or QA role * Strong understanding of software applications and technology * Excellent reading comprehension, listening, and writing skills * Ability to work in a fast-paced, high-volume environment * Strong problem-solving skills and tech-troubleshooting skills * Experience in video production and editing Preferred Qualifications * Experience working with film production software * Knowledge of film production workflows and best practices * Experience in scriptwriting, storyboarding, or other film-related activities * Certification in customer support or QACareer Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their skills.As a QA Analyst & Customer Representative, you'll have the opportunity to: * Work with a talented team of developers, designers, and customer support specialists * Collaborate with our development team to identify and resolve software issues * Participate in training and development programs to enhance your skills and knowledge * Contribute to the development of our software, shaping the future of film production management * Enjoy a dynamic and fast-paced work environment, with opportunities to learn and grow Work Environment and Company Culture arenaflex is a remote-friendly company, offering a flexible and autonomous work environment.As a QA Analyst & Customer Representative, you'll have the opportunity to work from home, with regular check-ins and team meetings to ensure seamless communication and collaboration. Our company culture is built on: * Collaboration and teamwork * Innovation and creativity * Customer-centricity and empathy * Continuous learning and development * Flexibility and work-life balanceCompensation, Perks, and Benefits As a QA Analyst & Customer Representative at arenaflex, you'll enjoy a competitive salary, with opportunities for growth and advancement.Our compensation package includes: * $15.00 - $20.00 per hour * 40 hours per week * Monday to Friday schedule * Flexible work arrangements, including remote work options * Comprehensive benefits package, including health insurance, retirement plan, and paid time off * Opportunities for professional development and growth If you're a motivated and customer-focused individual with a passion for film production and software, we encourage you to apply for this exciting opportunity. Please apply including your resume, cover letter, and any relevant work samples or certifications.Note: Please include filmmaking experience in your cover letter, as this is a requirement for the role. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex!