**Experienced Property & Casualty Licensed Customer Service Representative – Remote Opportunity**

At arenaflex, we pride ourselves on being a dynamic and innovative insurance agency that has been serving customers across the country for over a decade. With a team of dedicated professionals working in over 40 states, we've established ourselves as a leader in the industry. Our rapid growth over the past 18 months has not only expanded our reach but also created new opportunities for career advancement and professional development within our organization and across our related businesses. As a Customer Service Representative at arenaflex, you'll be part of a fast-paced inbound call center environment where performance is rewarded. You'll have the chance to make a real difference in the lives of our customers by ensuring their insurance needs are met, and they maintain their policy with the coverage they require at a reasonable price. Our culture is built on the values of excellence, respect, innovation, and open communication, and we're committed to creating a work environment that supports the wellbeing and success of every employee. **Job Summary:** We're seeking an experienced Property & Casualty Licensed Customer Service Representative to join our remote team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their insurance needs are met. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. **Key Responsibilities:** * Answer inbound calls from existing customers in a fast-paced call center-like environment, using multiple programs and systems simultaneously to resolve their needs quickly and efficiently. * Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers. * Answer questions related to coverages, billing, and policy history. * Use a proactive approach to identify and assess customers' needs and offer our services to ensure each customer is placed best for their needs. You will create opportunities for our in-house consultants to upsell, x-sale, re-shop, and rewrite policies. * Resolve customer issues, process payments, answer questions, process endorsements. * Maintain an in-depth understanding of the software, products, and processes used by the organization. * Maintain high call quality (QA) score, process adherence, and productivity metrics. * All other duties as assigned. **Job Requirements:** * Resident state P&C license required * Strong attention to detail/accuracy when collecting and entering data. * Strong organizational and time management skills. * Excellent verbal and written communication skills. * Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/rater environment preferred. * Experience working in a high volume and fast-paced call center environment. * Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously. * Strong reliable internet connection. * Proactive in one's own development; welcomes coaching as an opportunity to improve. * High energy and enjoys working in a combined team/goal-oriented environment. * Experience with named non-owner policies, understanding SR-22, and FR-44 state filings is a plus. * Bilingual (English/Spanish), highly desired **What can you expect from arenaflex:** * We will set you up for success with a paid training period either on-site or from home. * Starting salary range is $41,600.00-$43,680.00, DOE + monthly incentive, target of $500 per month + 401(k) + benefits. * An investment in our employees' professional development and growth. * On-going professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos. * The ability to work remotely without the need for you to relocate. * A comprehensive and highly competitive benefits package, including: + Dental Insurance + Health Insurance + Vision Insurance + 401(k) + Paid Holidays + Paid Time Off + Ongoing Professional Training online via Litmos + And more **Our Commitment to Diversity and Inclusion:** At arenaflex, we're committed to creating a workplace that's inclusive and respectful of all employees and applicants. We believe that diversity and inclusion are essential to our success, and we're dedicated to providing equal employment opportunities to all individuals, regardless of their background, culture, or identity. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. Apply Job! Apply for this job