**Experienced Pharmacy Technician (Remote in AZ) – Clinical Customer Care at arenaflex**

At arenaflex, we are revolutionizing the way people live, work, and interact with each other. Our commitment to innovation and customer satisfaction has made us a leader in the industry, and we're looking for talented individuals to join our team. As a Pharmacy Technician in our Clinical Customer Care team, you will play a vital role in ensuring that our customers receive exceptional service and support. If you're passionate about delivering outstanding customer experiences and have a strong background in pharmacy operations, we want to hear from you. **About the Role** As a Pharmacy Technician in our Clinical Customer Care team, you will be responsible for providing top-notch support to our customers through phone and chat interactions. You will work closely with our pharmacy team to resolve customer inquiries, troubleshoot technical issues, and provide guidance on our pharmacy products and services. Your expertise in pharmacy laws and regulations, combined with your excellent communication skills, will enable you to effectively communicate with customers, providers, and internal stakeholders. **Key Responsibilities** • Maintain a deep understanding of arenaflex's policies and procedures, as well as our pharmacy products and services, to provide accurate and timely information to customers. • Communicate with providers to obtain new written English-language prescriptions or refill requests and verify that the information is complete and accurate. • Stay up-to-date on pharmacy laws and regulations nationwide and follow compliance guidance with all company procedures, federal/state laws, rules, and regulations. • Maintain confidentiality of all customer information while working autonomously and proactively identify areas in need of improvement in a fast-paced environment. • Collaborate with teammates and other members of the pharmacy team as needed to maintain customer satisfaction. • Work a flexible schedule, including shifts that may start and end outside of normal shift hours, including weekends. • Support customers via phone and/or chat by answering incoming telephone calls from customers and Customer Care representatives on a daily basis and maintain metrics as assigned. • Serve customers in a timely manner to ensure we are maximizing our relationship with them. • Triaging insurance claim issues with the customer within the scope of the CCC tech role. • Advise customers on the status of their prescription or their upcoming shipments. • Perform account adjustments and transfer calls to the pharmacist when necessary. • Provide our customers with technical support when navigating pharmacy.amazon.com. • Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary. • Make outbound calls, including for urgent situations deemed necessary by leadership. • Support Customer Care agents by answering incoming telephone calls and chats from Customer Care Representatives and customers on a daily basis and maintain metrics as assigned. • Assist Customer Care Representatives by providing guidance and feedback utilizing a consultative approach to continually develop staff knowledge. • Act as primary point of contact for escalated calls by Customer Care Representatives, handle escalated calls, and follow through until resolution has been met. • Serve as a point of contact for any system or technology/software outages and notify all appropriate parties for resolution. • Adjust to support various business lines based on shifting business needs and customer support demands, which may require cross-training. **Requirements** • Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses). Additional licenses may be required if domicile state differs from state of employment. • High school or equivalent diploma. • 6+ months of experience working with computer and web-based tools. • Experience multitasking with phone and computer skills. **Nice-to-Haves** • National Pharmacy Technician Certification (PTCB or NHA). • 1+ year of phone or customer service experience. • Excellent communication skills (spoken and written). • Demonstrated ability to work as an effective team member. • Strong organization skills and attention to detail. • Experience navigating and troubleshooting technical issues. • 6+ months of experience working in a pharmacy-related role. • Experience recognizing and identifying patient medications. • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality. **What We Offer** At arenaflex, we believe in providing our employees with a comprehensive benefits package that includes: * Competitive salary and bonus structure * Comprehensive health insurance, including medical, dental, and vision coverage * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **How to Apply** If you're passionate about delivering exceptional customer experiences and have a strong background in pharmacy operations, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Accommodations** arenaflex is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodations during the application or interview process, please notify us in advance. **Disclaimer** arenaflex is not responsible for any errors or omissions in the job posting. The information provided is subject to change without notice. Apply for this job