**Experienced Pharmacy Technician – Clinical Customer Care (Remote) at blithequark**

Are you passionate about delivering exceptional customer care and making a positive impact on people's lives? Do you have a strong background in pharmacy and a knack for problem-solving? If so, we invite you to join our dynamic team at blithequark as an Experienced Pharmacy Technician – Clinical Customer Care (Remote). At blithequark, we're committed to empowering our customers to take control of their health and wellness. As a Pharmacy Technician on our Clinical Customer Care team, you'll play a vital role in ensuring our customers receive accurate and timely information about their medications. With a focus on customer-centricity and quality, you'll work collaboratively with our clinical pharmacist team to provide exceptional support and guidance to our customers. **About blithequark** blithequark is a leading innovator in the healthcare industry, dedicated to revolutionizing the way people access and manage their medications. Our mission is to provide personalized, patient-centered care that addresses the unique needs of each individual. As a member of our team, you'll be part of a dynamic and inclusive organization that values diversity, equity, and inclusion. **Key Responsibilities** As an Experienced Pharmacy Technician – Clinical Customer Care (Remote), you'll be responsible for: * Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned * Making outbound calls for a variety of purposes, including situations deemed urgent by the clinical pharmacist team * Assisting the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls * Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge * Completing tickets to support the Customer Care Team and Clinical RPh team * Maintaining an advanced understanding of all blithequark Pharmacy's policies and procedures as well as blithequark Pharmacy products and services * Monitoring and processing all help desk assigned tasks on a daily basis * Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls and following through until resolution has been met * Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate * Investigating and reporting pharmacy errors * Learning pharmacy laws and regulations nationwide * Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution * Maintaining confidentiality of all customer information * Working autonomously and proactively identifying areas in need of improvement * Constant collaboration with teammates * Customer-centric and commitment to quality * Working a flexible schedule – shifts may start and end outside of normal business hours * Performing other tasks assigned while working in a fast-paced environment **Essential Qualifications** * Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses) * High school or equivalent diploma **Preferred Qualifications** * National Pharmacy Technician Certification (PTCB or NHA) * Demonstrated ability to work as an effective team member * Strong organization skills and attention to detail * Experience recognizing and identifying patient medications * 6+ months of relevant experience working with computer and web-based tools * Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information * Strong customer service skills and commitment to quality * Ability to work in a fast-paced environment and adapt to changing priorities * Strong technical skills, including proficiency in computer and web-based tools **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Pharmacy Technician on our Clinical Customer Care team, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced professionals * Opportunities for career advancement and professional growth * A dynamic and inclusive work environment that values diversity, equity, and inclusion * A comprehensive benefits package, including health insurance, retirement savings, and paid time off **Work Environment and Company Culture** blithequark is a remote-friendly organization that values flexibility and work-life balance. As a Pharmacy Technician on our Clinical Customer Care team, you'll work from the comfort of your own home, with access to all the resources and support you need to succeed. Our company culture is built on a foundation of: * Inclusivity and diversity * Customer-centricity and quality * Collaboration and teamwork * Innovation and creativity * Continuous learning and development **Compensation, Perks, and Benefits** As a Pharmacy Technician on our Clinical Customer Care team, you'll receive a competitive salary and benefits package, including: * A comprehensive health insurance plan * Retirement savings plan * Paid time off and holidays * Flexible scheduling and remote work options * Access to ongoing training and development opportunities * A dynamic and inclusive work environment that values diversity, equity, and inclusion **How to Apply** If you're passionate about delivering exceptional customer care and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We can't wait to hear from you! Apply Now! 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