Client Service Analyst

S&P Global is a leading provider of essential intelligence and technology solutions. The Client Service Analyst will manage client requests across regulatory compliance projects, ensuring timely delivery and quality standards while fostering long-term client relationships.ResponsibilitiesManage multiple client requests across regulatory compliance projects, ensuring timely delivery of all client deliverables while maintaining quality standardsLead client communications and relationship management, including conducting progress meetings, presenting project updates, and addressing stakeholder concernsCollaborate with cross-functional teams and third-party vendors to identify process gaps and implement solutions that streamline regulatory compliance workflowsDevelop expertise in proprietary S&P Networks products while partnering with clients to understand their evolving regulatory requirements and business needsNavigate complex client engagements to strategize and implement new compliance workflows, gaining exposure to diverse financial services operationsFoster long-term client relationships and contribute to business development opportunities within the growing regulatory technology spaceSkillsBachelor's degree from an accredited institution or equivalent work experienceStrong communication and interpersonal skills with ability to build relationships with clients and internal stakeholdersDemonstrated problem-solving abilities and attention to detail in managing multiple priorities simultaneouslyAbility to work in a hybrid environment with 2 days per week in either Dallas, TX or Andover, MA officeProficiency with Microsoft Office Suite and ability to quickly learn new software platforms and technologiesPrevious experience in client-facing roles, account management, or customer success functionsExperience with customer relationship management (CRM) platformsDegree in relevant fieldBenefitsHealth & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.Company OverviewS&P Global is a market intelligence company that provides financial information and data analytics services. It was founded in 1860, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://www.spglobal.com.



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