**Experienced Part-Time Seasonal Customer Service Representative – Remote Opportunity**

Are you a customer service enthusiast looking for a unique opportunity to make a difference in the lives of healthcare members? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking an experienced Part-Time Seasonal Customer Service Representative to join our team of dedicated professionals. As a key member of our customer service team, you will be responsible for providing exceptional service to our valued clients, resolving member inquiries and complaints in a timely and accurate manner, and contributing to the growth and success of our organization. **About blithequark** blithequark is a leading provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party administrators. Our mission is to transform the way healthcare is administered in the United States by providing innovative technology and services that uniquely solve critical healthcare payer challenges negatively impacting member and provider experiences. At blithequark, we live and work with purpose, care about others, act with integrity, communicate with transparency, and don't take ourselves too seriously. We're not just about business – we're about people. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish. **Job Summary** As a Part-Time Seasonal Customer Service Representative, you will be responsible for providing exceptional customer service to our valued clients, resolving member inquiries and complaints in a timely and accurate manner, and contributing to the growth and success of our organization. This is a unique opportunity to join our team of dedicated professionals and make a difference in the lives of healthcare members. **Key Responsibilities and Duties** * Answer and track telephone calls within established department standards * Track all existing member calls within the IKA database ensuring that documentation is concise and factual * Responsible for fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP) * Answer "entry level" claims inquiries * Takes "Over the Counter" (OTC) orders for products and diabetic supplies * Understands and processes "entry level" enrollment and disenrollment procedures * Enters prospective members into our software database * Maintains appropriate current source documents and reference documents * Interacts professionally with other employees, customers, and suppliers * Works effectively as a team contributor on all assignments * Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations * As required, re-directs calls to appropriate department **Customer Service** * Responsible for driving the blithequark culture through values and customer service standards * Accountable for outstanding customer service to all external and internal contacts * Develops and maintains positive relationships through effective and timely communication * Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner **Education, Experience, and Required Skills** * Ability to read and interpret documents and calculate figures and amounts * Strong typing skills (40-60WPM) * Ability to manage all customer questions/issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience * Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers * Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism * Ability to toggle between different systems to gather information and provide updates * Excellent oral and written communication skills including good grammar, voice and diction * Proficient in MS Office including basic computer and keyboarding skills * Excellent customer service skills (friendly, courteous, and helpful) * High school diploma or general education degree (GED) required * Minimum of six months to one-year related experience required * An equivalent combination of education, training, and experience **Schedule and Duration** * 20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift scheduled for coverage during peak business hours * Duration: October 2024 through January 2025 * Time Off: No long-term planned time off during the assignment **Benefits and Perks** * 100% remote opportunity * Flexible schedule with opportunities for growth and development * Competitive compensation and benefits package * Opportunities for career advancement and professional growth * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and customer-focused individual looking for a unique opportunity to make a difference in the lives of healthcare members, we encourage you to apply for this exciting role. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. Apply for this job