**Experienced Part-Time Outlet Customer Service Associate – Flexible San Bernardino, CA (arenaflex Outlet)**

**Job Summary:** Are you passionate about delivering exceptional customer experiences and working in a fast-paced retail environment? Do you thrive in a dynamic team setting where no two days are the same? We're seeking an experienced Part-Time Outlet Customer Service Associate to join our arenaflex team in San Bernardino, CA. As a key member of our customer service team, you will be responsible for providing top-notch service to our customers, ensuring a seamless shopping experience, and driving sales growth. If you're a people person with excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences, we want to hear from you! **Responsibilities:** As a Part-Time Outlet Customer Service Associate, you will be responsible for: * Providing SMART customer service at all times through the daily execution of arenaflex Outlet's customer service standards * Seeking out customers to understand their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise * Listening to and responding knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary * Demonstrating sincere appreciation to customers and communicating information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to arenaflex Outlet programs * Providing prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance * Writing customer contracts and invoices for equipment rental * Cross-functionally training in other areas of the Outlet to help deliver the best customer service * Generating leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs * In-stock: using store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information * Down stocks merchandise by looking for empty areas on shelves and replenishing supplies * Prepares merchandise in department of responsibility based on customer requirements/specifications * Clean and Safe Stores: monitoring merchandise entering and leaving the store entrances and exits and assisting customers or associates who trigger the alarm * Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection * Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas * Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates * Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices * Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler) * Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions * Assists Pro customers to find product by walking the customer to the correct aisle and bay * Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience * Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses the SMART phone and sales terminal to enroll customers into these beneficial programs * Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls vendors to verify product availability and cost as needed * Helps customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage * Uses cash register to process sales transactions according to company guidelines * Delivers excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to arenaflex Outlets * Completes freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders * Processes returns to the Distribution Centers and appropriately disposes/returns items * Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries * Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns * Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed) * Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance **Essential Qualifications:** * High school diploma or equivalent required * 1-2 years of customer service experience in a retail environment * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing situations * Strong problem-solving and conflict resolution skills * Ability to lift up to 50 pounds and stand for long periods of time * Availability to work a variety of shifts, including weekends and holidays **Preferred Qualifications:** * Previous experience in a retail or customer service environment * Knowledge of arenaflex products and services * Ability to speak multiple languages * Experience with point-of-sale systems and inventory management software **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong problem-solving and conflict resolution skills * Ability to work in a fast-paced environment and adapt to changing situations * Strong attention to detail and organizational skills * Ability to lift up to 50 pounds and stand for long periods of time * Strong customer service skills and a passion for delivering exceptional customer experiences * Ability to work independently and as part of a team * Strong analytical and problem-solving skills * Ability to learn and adapt quickly to new systems and processes **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to help you develop your skills and advance your career * Opportunities for career advancement and professional growth * Competitive pay and benefits package * Recognition and rewards for outstanding performance * Opportunities for professional development and continuing education **Work Environment and Company Culture:** * arenaflex is a dynamic and fast-paced retail environment that requires flexibility and adaptability * Our team is passionate about delivering exceptional customer experiences and working together to achieve our goals * We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off * Our company culture values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees **Compensation, Perks, and Benefits:** * Competitive hourly rate: $16.50 - $17.20 per hour * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching and paid time off * Opportunities for professional development and continuing education * Recognition and rewards for outstanding performance * Discounts on arenaflex products and services **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Apply for this job