**Experienced Part-time Customer Support Specialist – Remote Opportunity for Western Australia**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our users' expectations. As a fast-growing SaaS company, we're committed to helping millions of users worldwide simplify their lives by saving time and money. Our primary markets are English-speaking, and we're expanding our international team to serve customers and users globally. We're now seeking a friendly and passionate self-driven individual to join our Customers Team as a Part-time Customer Support Specialist working remotely from Western Australia. This role is perfect for someone who is interested and excited about working in the late afternoon and evenings, helping our Australian customers and European users as they wake up. **About arenaflex** arenaflex is a dynamic and innovative company that takes pride in helping users keep a mileage logbook. We're dedicated to removing tedious work and making our customers' lives simpler. Our team is passionate about delivering exceptional customer experiences, and we're committed to growing and developing our careers. **The Role** As a Part-time Customer Support Specialist, you'll be responsible for: * Answering questions and advising current customers on how best to use our product with a friendly tone primarily via mail but also via phone and chat. * Answering questions and advising potential customers through email and also video product demos. * Collecting and synthesizing customer insights; being the voice of the customer to help your teammates become better marketers, designers, and builders. * Replying to customer reviews across platforms. * Help with internal shipping and logistics questions. **Your Qualifications** We imagine that you: * Are located in Western Australia – this is a must. * Interested and able to work afternoons and evenings. * Have 12 – 24 months of proven work experience in customer support or community management. * Have strong communication skills in English (both verbal and written). Communication skills in other languages are a welcome bonus. * Are the type who cannot refrain from helping other people – you have a friendly and positive attitude and love engaging with and learning about others! * Are quite tech-savvy, curious, and motivated to gain a deep understanding of how our product works – inside and out. * Are critical thinking and have problem-solving skills and high attention to detail. * Have team spirit – everybody helps each other at arenaflex. * Self-motivated & self-managing with exceptional time management skills. **Nice to Have** * Have experience in support software, onboarding customers, or collecting customer feedback. * Have an interest in accounting. * Have experience with mileage reimbursement. * Have experience with working 100% remote. * Have read and enjoyed “Zappos: Delivering Happiness”. **The Details** * Minimum 21 hours per week. * It is expected that you can work 3 hours a day 7 days a week. * $38.90 AUD/hour, invoiced monthly. * 100% Remote work. * Must be located in Australia. * 33 vacation days per year – yes, we are based in Europe. **What We Offer** * You’ll get to work with and learn from a team of highly experienced entrepreneurs and tech people. * We’ll set aside resources for independent skill development to help you grow and develop your career. * As part of your onboarding, we will fly you to Copenhagen to meet the rest of the team. **How to Apply** If you’re interested, please send us an application by going to the link below. We’ll accept applications until February 22. You will hear back from us no later than February 24. If you have been shortlisted, we will ask you to do a case study, followed by interviews. Expected start date: March 6, 2023 We look forward to hearing from you! **Ready for an Easy Start?** This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now! **Work Environment and Company Culture Highlights at arenaflex** * arenaflex is a dynamic and innovative company that takes pride in delivering exceptional customer experiences. * Our team is passionate about growing and developing our careers, and we're committed to helping each other succeed. * We offer a 100% remote work environment, allowing you to work from the comfort of your own home. * We're a global company with a diverse team, and we celebrate our differences. * We're committed to continuous learning and professional development, and we offer resources to help you grow your skills. **Compensation, Perks, and Benefits** * Competitive salary of $38.90 AUD/hour, invoiced monthly. * 33 vacation days per year – yes, we are based in Europe. * 100% Remote work environment. * Opportunities for professional development and growth. * A dynamic and innovative work environment. **Career Growth Opportunities and Learning Benefits** * arenaflex is committed to helping you grow and develop your career. * We offer resources for independent skill development to help you learn new skills and advance your career. * You'll have the opportunity to work with and learn from a team of highly experienced entrepreneurs and tech people. * We'll set aside resources for independent skill development to help you grow and develop your career. * As part of your onboarding, we will fly you to Copenhagen to meet the rest of the team. **Conclusion** If you're a friendly and passionate self-driven individual who is interested and excited about working in the late afternoon and evenings, helping our Australian customers and European users as they wake up, we want to hear from you! Apply now to join our Customers Team as a Part-time Customer Support Specialist working remotely from Western Australia. Apply for this job