**Experienced Part-Time Customer Service Representative – Airport Operations and Customer Experience**
At arenaflex, we're revolutionizing the aviation industry by combining innovative technologies with a customer-first approach. Our mission is to create a seamless and enjoyable flying experience for our passengers, and we're looking for a highly motivated and customer-focused individual to join our team as a Part-Time Customer Service Representative.
**About arenaflex**
arenaflex is a leading innovator in the aviation industry, dedicated to transforming the way people travel. With a commitment to customer satisfaction, advanced software solutions, and electrification, we're pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our team thrives in a collaborative environment where innovation and hard work go hand in hand.
**Job Summary**
We're seeking an experienced Part-Time Customer Service Representative to join our team at our LNS Airport location. As a key representative of arenaflex, you will be responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading. This is an exciting opportunity to be part of a dynamic team that is shaping the future of aviation.
**Key Responsibilities**
* Ensuring FAA, Airline, and airport regulations are followed
* Enforcing safety/security measures and protecting sensitive zones
* Creating and modifying reservations
* Checking in passengers; safely loading and unloading passengers
* Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity, and weight
* Reviewing baggage tags for accuracy
* Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
* Making announcements over a public address system
* Processing credit card payments
* Directing aircraft parking and dispatch on the ramp
* After training, towing aircraft to proper parking positions on the ramp
* Maintaining work area and mechanical equipment in proper order
**Requirements**
* Excellent written and verbal communication skills
* Ability to read, write, and speak English effectively
* Ability to maintain eye contact when speaking with customers
* Professional in appearance and manner
* Ability to learn, understand, and communicate the terms of the company's Contract of Carriage
* Courteous in all interactions
* Ability to interact effectively with passengers, co-workers, and management
* Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
* Ability to diffuse stressful situations
* Detail-oriented and self-motivated
**Qualifications**
* High school diploma or equivalent
* Valid driver's license and reliable transportation
* Computer skills - ability to learn reservation and phone systems, proficient with a PC
* Basic math abilities
* Ability to work within a 24/7 operation including holidays
* Ability to pass a 10-year background check and pre-employment drug screen
* At least 18 years of age
* Authorized to work in the U.S. per the Immigration Act of 1986
**Preferred Qualifications**
* At least 1 year of prior customer service experience
**Physical Requirements**
* Must be able to lift a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet
* Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time
* Must be able to stand for extended periods of time
* Must be able to work in all weather conditions and in confined spaces
* Must have sufficient vision and the ability to safely perform the essential functions of the position
* Must be able to meet all physical requirements related to aircraft weight limitations before and during employment
**Work Environment**
* Work will be performed in an airport environment, with exposure to various weather conditions and confined spaces
* Must be able to work in a fast-paced environment with frequent interruptions
* Must be able to work effectively in a team environment
**Compensation and Benefits**
* Competitive hourly rate
* Opportunities for career growth and professional development
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Access to a comprehensive training program
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**arenaflex is an Equal Opportunity Employer**
arenaflex is committed to diversity and inclusion in the workplace. We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment, and where all employees feel valued, respected, and supported.
Apply Now
**About arenaflex**
arenaflex is a leading innovator in the aviation industry, dedicated to transforming the way people travel. With a commitment to customer satisfaction, advanced software solutions, and electrification, we're pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our team thrives in a collaborative environment where innovation and hard work go hand in hand.
**Job Summary**
We're seeking an experienced Part-Time Customer Service Representative to join our team at our LNS Airport location. As a key representative of arenaflex, you will be responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading. This is an exciting opportunity to be part of a dynamic team that is shaping the future of aviation.
**Key Responsibilities**
* Ensuring FAA, Airline, and airport regulations are followed
* Enforcing safety/security measures and protecting sensitive zones
* Creating and modifying reservations
* Checking in passengers; safely loading and unloading passengers
* Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity, and weight
* Reviewing baggage tags for accuracy
* Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
* Making announcements over a public address system
* Processing credit card payments
* Directing aircraft parking and dispatch on the ramp
* After training, towing aircraft to proper parking positions on the ramp
* Maintaining work area and mechanical equipment in proper order
**Requirements**
* Excellent written and verbal communication skills
* Ability to read, write, and speak English effectively
* Ability to maintain eye contact when speaking with customers
* Professional in appearance and manner
* Ability to learn, understand, and communicate the terms of the company's Contract of Carriage
* Courteous in all interactions
* Ability to interact effectively with passengers, co-workers, and management
* Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
* Ability to diffuse stressful situations
* Detail-oriented and self-motivated
**Qualifications**
* High school diploma or equivalent
* Valid driver's license and reliable transportation
* Computer skills - ability to learn reservation and phone systems, proficient with a PC
* Basic math abilities
* Ability to work within a 24/7 operation including holidays
* Ability to pass a 10-year background check and pre-employment drug screen
* At least 18 years of age
* Authorized to work in the U.S. per the Immigration Act of 1986
**Preferred Qualifications**
* At least 1 year of prior customer service experience
**Physical Requirements**
* Must be able to lift a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet
* Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time
* Must be able to stand for extended periods of time
* Must be able to work in all weather conditions and in confined spaces
* Must have sufficient vision and the ability to safely perform the essential functions of the position
* Must be able to meet all physical requirements related to aircraft weight limitations before and during employment
**Work Environment**
* Work will be performed in an airport environment, with exposure to various weather conditions and confined spaces
* Must be able to work in a fast-paced environment with frequent interruptions
* Must be able to work effectively in a team environment
**Compensation and Benefits**
* Competitive hourly rate
* Opportunities for career growth and professional development
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Access to a comprehensive training program
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**arenaflex is an Equal Opportunity Employer**
arenaflex is committed to diversity and inclusion in the workplace. We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment, and where all employees feel valued, respected, and supported.
Apply Now