**Experienced Part-Time Customer Service Manager – Omnichannel Retail Operations**
At arenaflex, we're passionate about delivering exceptional customer experiences and fostering a culture of creativity and innovation. As a Part-Time Customer Service Manager, you'll play a vital role in driving our customer-centric approach and ensuring seamless omnichannel operations in our stores. If you're a retail management professional with a passion for delivering outstanding customer service, we want to hear from you!
**About arenaflex**
arenaflex is a leading creative destination in North America, operating over 1,300 stores in 49 states and Canada, and online at arenaflex.com and arenaflex.ca. Our purpose is to fuel the joy of creativity, and we're committed to providing a welcoming and inclusive environment for all customers and team members. With a rich history dating back to 1973, arenaflex has evolved into a premier destination for all things creative, offering a wide range of products and services that inspire imagination and self-expression.
**Job Summary**
As a Part-Time Customer Service Manager, you'll be responsible for delivering exceptional customer experiences, leading front-end operations, and driving adherence to Standard Operating Procedures (SOPs) and Company programs. You'll work closely with the Store Manager to ensure seamless execution of customer-centric initiatives, manage team performance, and maintain a positive and respectful work environment.
**Key Responsibilities**
* Deliver a customer-centric shopping experience by managing and executing effective front-end operations and expectations
* Lead the omnichannel processes, ensuring seamless integration of online and in-store experiences
* Maintain store recovery standards to deliver arenaflex's Brand Promises
* Deliver friendly customer service, resolving customer complaints and concerns in a timely and professional manner
* Assist the Store Manager in leading and managing adherence to SOPs and Company programs, ensuring compliance with applicable laws and requirements
* Ensure all front-end policies and procedures are followed, achieving KPIs and managing team performance
* Plan and lead the execution of class and in-store events in accordance with arenaflex programs
* Manage and execute shrink and safety programs, ensuring a secure and safe shopping environment
* Assist with cash reconciliation and bank deposits, as well as inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities
* Assist with the onboarding of new Team Members, training, observing, and coaching the customer experience team (sales floor and cashier) to achieve results
* Participate in the performance management process, supporting Talent Development and utilizing leadership competencies for continued self-development
* Serve as Manager on Duty (MOD), interacting with others in an accepting and respectful manner, remaining positive and respectful, even in difficult situations
* Acknowledge customers, help locate products, and provide solutions to meet their needs
* Participate in truck unloading and stocking processes, ensuring truck standards are followed and completed within budget
* Cross-train in Custom Framing selling and production, as well as leading the delivery of high-quality custom framing solutions to customers on time
**Preferred Qualifications**
* Retail management experience, preferably in a customer-centric environment
* Proven track record of delivering exceptional customer experiences and driving team performance
* Strong leadership and communication skills, with the ability to motivate and inspire team members
* Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
* Strong analytical and problem-solving skills, with the ability to resolve customer complaints and concerns
* Familiarity with omnichannel retail operations and customer-centric initiatives
* Ability to work a flexible schedule, including nights, weekends, and early mornings
**Physical Requirements and Work Environment**
* Ability to remain standing for long periods of time
* Ability to move throughout the store, regularly bending, lifting, carrying, reaching, and stretching
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment
* Work in a public retail store setting, with all public areas climate-controlled
* Some stock rooms may not be climate-controlled, and some outdoor work may be assigned to retrieve shopping carts or unload trucks
* Frame shop contains glass cutter and heat press
**Benefits and Perks**
* Competitive hourly rate and opportunities for advancement
* Comprehensive benefits package, including health insurance, paid time off, tuition assistance, and generous employee discounts
* Opportunities for professional development and growth, including training and education programs
* Collaborative and inclusive work environment, with a focus on teamwork and customer satisfaction
* Recognition and rewards for outstanding performance and contributions to arenaflex
**How to Apply**
If you're a motivated and customer-focused professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds and perspectives. If you require a reasonable accommodation to participate in the application or interview process, please contact our Customer Care team at 1-800-642-4235 (1800-MICHAEL).
Apply Now
**About arenaflex**
arenaflex is a leading creative destination in North America, operating over 1,300 stores in 49 states and Canada, and online at arenaflex.com and arenaflex.ca. Our purpose is to fuel the joy of creativity, and we're committed to providing a welcoming and inclusive environment for all customers and team members. With a rich history dating back to 1973, arenaflex has evolved into a premier destination for all things creative, offering a wide range of products and services that inspire imagination and self-expression.
**Job Summary**
As a Part-Time Customer Service Manager, you'll be responsible for delivering exceptional customer experiences, leading front-end operations, and driving adherence to Standard Operating Procedures (SOPs) and Company programs. You'll work closely with the Store Manager to ensure seamless execution of customer-centric initiatives, manage team performance, and maintain a positive and respectful work environment.
**Key Responsibilities**
* Deliver a customer-centric shopping experience by managing and executing effective front-end operations and expectations
* Lead the omnichannel processes, ensuring seamless integration of online and in-store experiences
* Maintain store recovery standards to deliver arenaflex's Brand Promises
* Deliver friendly customer service, resolving customer complaints and concerns in a timely and professional manner
* Assist the Store Manager in leading and managing adherence to SOPs and Company programs, ensuring compliance with applicable laws and requirements
* Ensure all front-end policies and procedures are followed, achieving KPIs and managing team performance
* Plan and lead the execution of class and in-store events in accordance with arenaflex programs
* Manage and execute shrink and safety programs, ensuring a secure and safe shopping environment
* Assist with cash reconciliation and bank deposits, as well as inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities
* Assist with the onboarding of new Team Members, training, observing, and coaching the customer experience team (sales floor and cashier) to achieve results
* Participate in the performance management process, supporting Talent Development and utilizing leadership competencies for continued self-development
* Serve as Manager on Duty (MOD), interacting with others in an accepting and respectful manner, remaining positive and respectful, even in difficult situations
* Acknowledge customers, help locate products, and provide solutions to meet their needs
* Participate in truck unloading and stocking processes, ensuring truck standards are followed and completed within budget
* Cross-train in Custom Framing selling and production, as well as leading the delivery of high-quality custom framing solutions to customers on time
**Preferred Qualifications**
* Retail management experience, preferably in a customer-centric environment
* Proven track record of delivering exceptional customer experiences and driving team performance
* Strong leadership and communication skills, with the ability to motivate and inspire team members
* Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
* Strong analytical and problem-solving skills, with the ability to resolve customer complaints and concerns
* Familiarity with omnichannel retail operations and customer-centric initiatives
* Ability to work a flexible schedule, including nights, weekends, and early mornings
**Physical Requirements and Work Environment**
* Ability to remain standing for long periods of time
* Ability to move throughout the store, regularly bending, lifting, carrying, reaching, and stretching
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment
* Work in a public retail store setting, with all public areas climate-controlled
* Some stock rooms may not be climate-controlled, and some outdoor work may be assigned to retrieve shopping carts or unload trucks
* Frame shop contains glass cutter and heat press
**Benefits and Perks**
* Competitive hourly rate and opportunities for advancement
* Comprehensive benefits package, including health insurance, paid time off, tuition assistance, and generous employee discounts
* Opportunities for professional development and growth, including training and education programs
* Collaborative and inclusive work environment, with a focus on teamwork and customer satisfaction
* Recognition and rewards for outstanding performance and contributions to arenaflex
**How to Apply**
If you're a motivated and customer-focused professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds and perspectives. If you require a reasonable accommodation to participate in the application or interview process, please contact our Customer Care team at 1-800-642-4235 (1800-MICHAEL).
Apply Now