**Experienced Part-time Customer Service Associate – Field Store Operations**
Soar with us at arenaflex.
We believe we can make life a little better every day – one smile, experience, or interaction at a time. And there's one secret ingredient that truly sets arenaflex apart: Our Associates. At arenaflex, you'll be part of a caring team that's dedicated to helping all of us fly high – together. We're team players, day-brighteners, and go-getters: and we know that arenaflex is a place where we can build skills to thrive and open doors to new career opportunities. We're proud to be a part of a winning team of Associate owners who shape our success. We're committed to helping our communities and one another at every turn, because we know that when we fly together, there's no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
**Job Description**
Job Summary
The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports arenaflex's vision to fulfill lives every day.
Principal Duties
Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
Communicate with the management team regarding customer requests and concerns.
Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
Prepare all made to order food and/or beverages according to recipe or customer specifications.
Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
Ensure the proper execution of assigned foodservice and beverage programs and procedures.
Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in arenaflex's policy manual, training materials and other publications.
Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
Complete other tasks as assigned by store management.
Essential Functions
Ability to work well individually as well as in a team environment
Good communication skills
Excellent customer service skills
Ability to learn FSRA process and procedures and demonstrate on a daily basis
Ability to work overtime as needed
Ability to multi-task in fast paced environment
Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
Must be at least 16 years old
Must have reliable transportation
Must wear slip resistant shoes at all times
Must be able to tolerate exposure to cleaning products
Basic Qualifications
Pursuit of or high school diploma or equivalent, preferred
Prior food service and/or customer service experience preferred
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our Associates grow and develop their skills. As a Customer Service Associate, you'll have the opportunity to learn and develop your skills in customer service, food and beverage preparation, and cash handling. You'll also have the opportunity to work with a diverse team of Associates and learn from their experiences.
Work Environment and Company Culture Highlights at arenaflex
At arenaflex, we're proud of our company culture and the values that we uphold. We're a team-oriented company that values diversity, inclusion, and respect. We're committed to creating a work environment that's safe, inclusive, and supportive of all Associates.
Compensation, Perks, and Benefits
As a Customer Service Associate at arenaflex, you'll receive a competitive hourly rate and benefits package that includes:
* Competitive hourly rate
* Opportunities for advancement and career growth
* Comprehensive benefits package
* Paid time off and holidays
* Opportunities for professional development and training
Conclusion
If you're a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Associate position at arenaflex. As a Customer Service Associate, you'll have the opportunity to work with a diverse team of Associates, learn and develop your skills, and contribute to the success of our company. Apply today and join our team of dedicated and passionate Associates who are committed to making a difference in the lives of our customers and communities.
Apply Now
Apply Now
We believe we can make life a little better every day – one smile, experience, or interaction at a time. And there's one secret ingredient that truly sets arenaflex apart: Our Associates. At arenaflex, you'll be part of a caring team that's dedicated to helping all of us fly high – together. We're team players, day-brighteners, and go-getters: and we know that arenaflex is a place where we can build skills to thrive and open doors to new career opportunities. We're proud to be a part of a winning team of Associate owners who shape our success. We're committed to helping our communities and one another at every turn, because we know that when we fly together, there's no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
**Job Description**
Job Summary
The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports arenaflex's vision to fulfill lives every day.
Principal Duties
Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
Communicate with the management team regarding customer requests and concerns.
Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
Prepare all made to order food and/or beverages according to recipe or customer specifications.
Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
Ensure the proper execution of assigned foodservice and beverage programs and procedures.
Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in arenaflex's policy manual, training materials and other publications.
Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
Complete other tasks as assigned by store management.
Essential Functions
Ability to work well individually as well as in a team environment
Good communication skills
Excellent customer service skills
Ability to learn FSRA process and procedures and demonstrate on a daily basis
Ability to work overtime as needed
Ability to multi-task in fast paced environment
Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
Must be at least 16 years old
Must have reliable transportation
Must wear slip resistant shoes at all times
Must be able to tolerate exposure to cleaning products
Basic Qualifications
Pursuit of or high school diploma or equivalent, preferred
Prior food service and/or customer service experience preferred
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our Associates grow and develop their skills. As a Customer Service Associate, you'll have the opportunity to learn and develop your skills in customer service, food and beverage preparation, and cash handling. You'll also have the opportunity to work with a diverse team of Associates and learn from their experiences.
Work Environment and Company Culture Highlights at arenaflex
At arenaflex, we're proud of our company culture and the values that we uphold. We're a team-oriented company that values diversity, inclusion, and respect. We're committed to creating a work environment that's safe, inclusive, and supportive of all Associates.
Compensation, Perks, and Benefits
As a Customer Service Associate at arenaflex, you'll receive a competitive hourly rate and benefits package that includes:
* Competitive hourly rate
* Opportunities for advancement and career growth
* Comprehensive benefits package
* Paid time off and holidays
* Opportunities for professional development and training
Conclusion
If you're a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Associate position at arenaflex. As a Customer Service Associate, you'll have the opportunity to work with a diverse team of Associates, learn and develop your skills, and contribute to the success of our company. Apply today and join our team of dedicated and passionate Associates who are committed to making a difference in the lives of our customers and communities.
Apply Now
Apply Now