Experienced Outbound Call Agent (Non-Sales) – Remote Customer Support and Survey Data Collection Specialist

Introduction to Sirius Support Sirius Support is a pioneering, fully-remote outsourcing organization that specializes in providing top-notch customer support across a diverse range of technology and customer service functions. Our founders, with their combined 40 years of experience in building and leading teams across various industries and domains, have created a unique work environment where the development, coaching, and care of people are paramount to success. We pride ourselves on fostering a culture that values work-life balance, diversity, inclusivity, and respect, making us a fun and dynamic remote family. Our Culture and Values At Sirius Support, we believe in creating and building human connections through technology. We encourage our part-time and full-time employees to maintain a healthy work-life balance, free from the hassles of commuting and parking. Our success mantra is centered around continuous improvements, following the Define, Measure, Analyze, Improve, Control, and Repeat (DMAICR) model. We strive to create a caring remote environment with regular employee engagement and development opportunities, ensuring our employees are happy and motivated. Who We Are Looking For We are seeking a highly motivated and adaptable individual who resonates with our values and is passionate about delivering exceptional customer support. As an ideal candidate, you should be committed, technology-savvy, and self-motivated, with a good sense of humor and a drive to learn and share knowledge. You should thrive in a fast-paced, people-centric environment that promotes high performance and positive behaviors. If you are a proactive individual who enjoys working independently and as part of a team, we encourage you to apply for this exciting opportunity. Job Overview As an Outbound Call Agent (Non-Sales), you will play a crucial role in conducting outbound calls to potential voters to gather survey data, handling objections professionally, and accurately entering survey responses into our system. Your primary responsibilities will include: Conducting outbound calls to potential voters to gather survey data, requiring a high level of drive and determination. Handling and overcoming objections professionally to ensure survey completion. Accurately entering survey responses into the system, with a keen attention to detail. Essential Qualifications To be successful in this role, you should possess: Prior experience in customer service, sales, or survey support in a high-volume, high-quality environment. Ability to think quickly and respond effectively to dynamic situations. Agile approach to handle various challenges and scenarios during calls. Concise and precise communication skills to clearly articulate survey questions and record responses. Proficient typing skills for efficient data entry. A proactive, go-getter attitude with a commitment to achieving campaign goals. Flexibility to work on rotating shifts as needed. Preferred Qualifications While not essential, the following attributes are highly desirable: Strong interpersonal and communication skills. Resilience and the ability to stay motivated during repetitive tasks. High level of professionalism and ethical standards. Passion for political campaigns and a keen interest in public opinion research. Technical Requirements To be eligible to apply, you will need: A stable internet connection of at least 50 Mbps up and down. A laptop or desktop, PC or Mac or Linux-based operating system, dual-core processor with at least 8GB of RAM. A webcam and headset. A quiet place to work. A go-getter attitude and a willingness to learn and teach. Energy and excellent ability to communicate with customers. Excellent command of the English language - comprehension, spoken, and written. Career Growth Opportunities and Learning Benefits At Sirius Support, we are committed to developing our employees through coaching and mentoring. As an Outbound Call Agent (Non-Sales), you will have the opportunity to work with highly skilled people, gain hands-on experience in multi-disciplinary areas, and be part of team and group meetings daily and weekly. You will receive regular feedback and coaching to help you learn and improve, ensuring you always know where you stand and how to grow in your role. Work Environment and Company Culture Our remote work environment is designed to promote work-life balance, flexibility, and autonomy. We encourage open communication, teamwork, and collaboration, making us a fun and dynamic remote family. Our company culture is built around continuous improvements, and we strive to create a caring and supportive environment that fosters growth and development. Compensation, Perks, and Benefits We offer a competitive salary, reflecting your skills and experience, as well as a range of perks and benefits that include: Opportunities for career growth and professional development. Flexible working hours and remote work arrangements. Access to cutting-edge technology and tools. Regular feedback and coaching to help you improve. A fun and dynamic remote work environment. Conclusion If you are a motivated and adaptable individual who is passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity. As an Outbound Call Agent (Non-Sales) at Sirius Support, you will be part of a thriving team that values work-life balance, diversity, inclusivity, and respect. Don't miss out on this chance to join our fun and dynamic remote family and take your career to the next level. Apply now and become a part of our success story! Ready to Apply? If you are ready to contribute to a thriving team and take your career to the next level, we encourage you to apply now. Please click on the link below to submit your application. Apply for this job