Experienced Online Customer Care Assistant – Exceptional Service Delivery through Digital Channels

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a part-time Online Customer Care Assistant, you'll play a vital role in providing top-notch support to our customers through various digital platforms. If you're a motivated and resourceful individual with a passion for customer service, we encourage you to join our dynamic team in Philadelphia, Pennsylvania. About arenaflex arenaflex is a leading organization in the travel industry, dedicated to providing seamless and personalized experiences to our customers.With a strong commitment to environmental responsibility and sustainable practices, we strive to create a positive and inclusive work environment where all team members are valued and respected. Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join our ranks. Responsibilities As an Online Customer Care Assistant, you'll be responsible for: * Responding to customer inquiries and providing support via email, chat, and social media platforms in a timely and professional manner.* Assisting customers with booking flights, changing reservations, and addressing any other questions or concerns they may have. * Maintaining a high level of professionalism and customer service at all times, even in challenging situations. * Collaborating with other team members to ensure a seamless customer experience and resolving customer issues efficiently. * Conducting research and gathering information to provide accurate and timely responses to customer inquiries. * Assisting with monitoring and addressing customer feedback and reviews to improve our services.* Staying up-to-date on company policies, procedures, and products to better assist customers and provide informed responses. * Collaborating with other departments as needed to resolve customer issues and improve our services. Requirements To be successful in this role, you'll need: * A minimum of 4 years of experience in a customer service or related role, with a proven track record of delivering exceptional customer experiences. * Excellent communication skills, both written and verbal, with the ability to effectively communicate complex information to customers.* A motivated and resourceful individual who can work independently and as part of a team, with a strong focus on customer satisfaction. * Strong presentation skills and the ability to effectively communicate complex information to customers. * Proficiency in conducting research and gathering information to provide accurate responses to customer inquiries. * Ability to multitask and prioritize in a fast-paced environment, with a strong focus on meeting deadlines and delivering results. * Knowledge of the airline industry and booking systems is a plus, but not required.Benefits As an Online Customer Care Assistant at arenaflex, you'll enjoy: * Profit sharing opportunities to reward your hard work and dedication. * Travel opportunities to explore new destinations and experience our services firsthand. * Training and professional development opportunities to enhance your skills and knowledge. * A positive and inclusive work environment that values and respects all team members. Working Environment arenaflex is committed to environmental responsibility and sustainable practices, and we strive to create a work environment that reflects these values.Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join our ranks. Equal Opportunity Statement arenaflex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We're committed to building a diverse and inclusive workforce that reflects the communities we serve. If you're a motivated and resourceful individual with a passion for customer service, we encourage you to apply for the Online Customer Care Assistant position at arenaflex.Please through our website, and we'll be in touch if you're shortlisted for the role. Application DeadlineThe deadline to apply is 2024-06-12. We look forward to hearing from you and exploring how you can contribute to our team's success. Contact Information For more information about this role or to apply, please visit our website or contact our recruitment team directly. We're excited to hear from you and learn more about your qualifications and experience. Why Join arenaflex? At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations.As a part-time Online Customer Care Assistant, you'll have the opportunity to join a dynamic team dedicated to providing top-notch support to our customers through various digital platforms. With a strong commitment to environmental responsibility and sustainable practices, we strive to create a positive and inclusive work environment where all team members are valued and respected. What We Offer As an Online Customer Care Assistant at arenaflex, you'll enjoy a range of benefits, including: * Profit sharing opportunities to reward your hard work and dedication.* Travel opportunities to explore new destinations and experience our services firsthand. * Training and professional development opportunities to enhance your skills and knowledge. * A positive and inclusive work environment that values and respects all team members. What We're Looking For We're looking for motivated and resourceful individuals with a passion for customer service to. If you have: * A minimum of 4 years of experience in a customer service or related role. * Excellent communication skills, both written and verbal.* A motivated and resourceful individual who can work independently and as part of a team. * Strong presentation skills and the ability to effectively communicate complex information. * Proficiency in conducting research and gathering information to provide accurate responses. * Ability to multitask and prioritize in a fast-paced environment. Then we'd love to hear from you! Please through our website, and we'll be in touch if you're shortlisted for the role. Equal Opportunity Statement arenaflex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.We're committed to building a diverse and inclusive workforce that reflects the communities we serve. If you're a motivated and resourceful individual with a passion for customer service, we encourage you to apply for the Online Customer Care Assistant position at arenaflex. Please through our website, and we'll be in touch if you're shortlisted for the role. Application DeadlineThe deadline to apply is 2024-06-12. We look forward to hearing from you and exploring how you can contribute to our team's success.Contact Information For more information about this role or to apply, please visit our website or contact our recruitment team directly. We're excited to hear from you and learn more about your qualifications and experience.