Experienced Online Chat Marketing Specialist – Digital Customer Engagement and Strategy Development

Introduction to blithequark At blithequark, we are a leading financial institution with a strong presence across 11 states, operating over 1,200 branches and approximately 3,200 ATMs. As a major player in the banking industry, we are committed to providing exceptional customer experiences and fostering a culture of diversity and inclusion. We believe that our employees are our greatest asset, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute their best work. As an equal opportunity employer, we welcome applications from talented individuals who share our passion for delivering outstanding customer service and driving business growth through innovative online chat marketing strategies. Job Overview We are seeking an experienced Online Chat Marketing Specialist to join our team at blithequark. As a key member of our digital marketing team, you will be responsible for developing and executing online chat and customer engagement strategies that drive business results and enhance our customers' online experience. If you have a passion for digital marketing, a keen understanding of customer behavior, and excellent analytical skills, we encourage you to apply for this exciting opportunity. Key Responsibilities Manage vendor relationships to ensure seamless execution of online chat and customer engagement initiatives Build upon our chat roadmap and socialize a 12-18 month strategy that aligns with our business objectives Develop, refine, and execute online chat and customer engagement recommendations that drive conversions and customer satisfaction Manage the monthly online chat transcript and metrics analysis to inform data-driven decisions Define and build an online chat service program that meets our customers' evolving needs and expectations Manage chat script maintenance and compliance to ensure regulatory adherence Socialize chat program insights and results to stakeholders, providing actionable recommendations for improvement Qualifications and Skills To be successful in this role, you should have: 5-7 years of in-depth understanding of online sales and marketing tactics, online chats, customer engagement, and online customer service tactics Ability to manage multiple workstreams, build cross-functional relationships, and manage risk in a fast-paced environment Experience in customer experience design, web analytics, and A/B split testing to inform data-driven decisions A Bachelor's degree in eCommerce, Web Marketing, or a related field; an MBA is an added advantage Excellent analytical, problem-solving, and communication skills, with the ability to distill complex data into actionable insights Strong project management skills, with the ability to prioritize tasks, manage timelines, and meet deadlines Ability to travel up to 25% of the time for business meetings, conferences, and training sessions What We Offer At blithequark, we offer a competitive compensation package that includes: A base salary of $85,000 - $120,000, depending on experience and qualifications A bonus of $5,000 - $10,000, based on individual and team performance Relocation assistance to help you settle into your new role A comprehensive benefits package, including health insurance, retirement savings, and paid time off Opportunities for career growth and professional development, with access to training and mentorship programs A dynamic and supportive work environment that values diversity, inclusion, and employee well-being Career Growth and Development At blithequark, we are committed to helping our employees grow and develop in their careers. As an Online Chat Marketing Specialist, you will have access to: Training and mentorship programs to enhance your skills and knowledge in digital marketing and customer engagement Opportunities to work on high-visibility projects and collaborate with cross-functional teams Regular feedback and coaching to help you achieve your career goals and objectives A culture of innovation and experimentation, where you can try new approaches and learn from your successes and failures Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on values of: Respect and empathy for our customers, employees, and communities A commitment to diversity, equity, and inclusion, with a focus on creating a workplace where everyone feels valued and empowered A passion for innovation and excellence, with a focus on delivering exceptional customer experiences and driving business growth A collaborative and supportive team environment, where everyone works together to achieve common goals and objectives How to Apply If you are a motivated and experienced online chat marketing professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to our team's success. Confidentiality and Equal Opportunity Employment blithequark is an equal opportunity employer, and we are committed to maintaining a workplace that is free from discrimination and harassment. We welcome applications from diverse candidates and ensure that all qualified applicants receive equal consideration for employment. Your application and personal information will be kept confidential, in accordance with EEO guidelines. Apply for this job