**Experienced Manager, Customer Success – Drive Customer Retention, Growth, and Value at arenaflex**

At arenaflex, we're revolutionizing the way businesses manage and secure their Apple devices. As a fast-growing company, we're seeking an experienced Manager, Customer Success to join our team in Miami (Coral Gables). This is an exciting opportunity to lead a team of Customer Success Managers, drive customer retention, growth, and value, and contribute to the success of our customers. **About arenaflex** arenaflex is the Apple device management and security platform that empowers secure and productive global work. With arenaflex, Apple devices transform themselves into enterprise-ready endpoints, with all the right apps, settings, and security systems in place. Through advanced automation and thoughtful experiences, we're bringing much-needed harmony to the way IT, InfoSec, and Apple device users work today and tomorrow. Some of the smartest money in tech has partnered with arenaflex to realize our vision, including top venture capital firms and industry giants. In July 2024, arenaflex raised $100 million in capital from General Catalyst, bringing arenaflex's valuation to $850 Million. Since arenaflex's Series C in 2021, the company has seen a 600%+ increase in annual recurring revenue, and its customer base has grown nearly 4X across 40+ industries. Notable customers include Allbirds, Canva, and Notion, and the company has partnerships with such industry giants as ServiceNow, AWS, and Okta. arenaflex was also named to Forbes' Next Billion Dollar Startup List 2023 and recognized as a top venture-backed startup with the potential to reach unicorn status. **The Opportunity** As the Manager, Customer Success, you'll be responsible for the success of our customers. As a trusted advisor with deep product knowledge and empathy, you'll understand customers' business objectives and align them with product capabilities. You'll manage a team of Customer Success Managers who will lead end-user training and enablement initiatives, conduct customer onboarding and business reviews, and serve as the voice of the customer in internal meetings. You'll be responsible for making sure your team ensures retention, identifies new business opportunities, and drives high product usage and value across their customer base. We pride ourselves on creating world-class experiences for our customers. Our customers rely on arenaflex to ensure their Apple devices are managed and secured properly. We need to ensure that they have a fantastic experience throughout their lifecycle - from onboarding, through business reviews and during contract renewals. **What You'll Do** * Work closely with the Global Director of Customer Success to support hiring and staffing, organizational planning, as well as developing team members and guiding their professional growth * Ensure your team communicates efficiently and effectively with our customers * Support your team to use a consultative-like approach to drive ROI, retention, expansion, and high product usage across a portfolio of 100+ customers * Guide your team to develop and enact a custom plan for each customer's onboarding, expansion, and renewal goals * Lead end-user training, conduct executive business reviews, and proactively monitor and drive product usage to ensure the customer is maximizing value * Communicate new use cases and features/functionality that will enhance the customer's workflow and drive organizational product adoption * Bring passion for the customer experience and ability to translate customer feedback into product requests * Work with other success leaders and cross-functionally with strategic and technical colleagues to accomplish customer goals * Provide recommendations on changes and design enhancements to improve processes, customer experience, and performance * Effectively coach team members to their fullest potential; mitigate conflict and communication problems and ensure the team is unified on a common goal and strategy. **What You'll Bring** * 5+ years of experience leading Customer Success teams in a fast-growing company; direct experience with B2B SaaS products, solutions, or ecosystems preferred * 2+ years of customer-facing experience as a CSM or similar * Experience managing a team with a book of 20M+ * Expert in driving results and outcomes while solving complex business problems, both individually and through direct reports * Excellent presentation, organizational, and communication skills (both written and verbal) * Ability to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software * Knowledge of SaaS post-sale support motion * Experience working with or supporting Apple devices **Additional Information** * Competitive salary * 100% individual and dependent medical + dental + vision coverage * 401(K) with a 4% company match * 20 days PTO * Flexibility to work from anywhere for up to 30 days per year * arenaflex Wellness Week the first week in July * Equity for full-time employees * Lunch stipend provided Monday through Friday * Up to 16 weeks of paid leave for new parents * Paid Family and Medical Leave * Modern Health mental health benefits for individuals and dependents * Fertility benefits * Working Advantage employee discounts * Onsite fitness center * Free parking * Exciting opportunities for career growth **Why Join arenaflex?** We're a fast-growing company with a high-performing team, and we're proud of the impact we're making in the industry. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you. At arenaflex, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. arenaflex is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. If you're ready to join a dynamic team and drive customer success, apply now to become the Manager, Customer Success at arenaflex. Apply for this job