**Experienced Live Chat Support Specialist – Delivering Exceptional Customer Experience at arenaflex**
At arenaflex, we're a unique national trade association dedicated to providing advocacy, financial services, and business support services to over 900 consumer-owned electric cooperatives across the country. Our team is united by our mission, inclusive culture, collaborative workspace, and commitment to service excellence. As a "best place to work" employer, we operate with integrity, transparency, and a spirit of innovation. Our Finance department at arenaflex manages the accounting, financial planning/budgeting, and procurement operations across a broad range of entities and businesses that support arenaflex and its affiliated organizations, trusts, and other entities. We're a team of dynamic individuals collaborating across arenaflex to implement best practices and provide innovative business solutions. We enable the good stewardship of member funds across arenaflex by diligently embracing our core values of transparency and fiscal responsibility. **Join Our Team and Make a Difference** We're seeking an experienced Live Chat Support Specialist to join our team at arenaflex. As a key member of our support team, you'll be responsible for providing exceptional support and technical assistance to subscribers and users primarily through chat and follow-up emails for service-related inquiries. **Key Responsibilities:** ### Help Desk Support * Provide Tier 1 technical assistance and incident resolution to all subscribers * Conduct follow-up to Broadband technician and external helpdesk service escalations * Troubleshoot basic network & connectivity issues * Assist subscribers with making changes to services * Provide prompt and accurate feedback to subscribers * Escalate unresolved support issues * Alert management to emerging trends in incidents ### Service Provisioning & Audit * Perform audits of Data and Voice provisioning to validate configuration against service orders * Assist Broadband technician with Data/Voice service provisioning and turn-up * Ensure consistency of data across multiple business applications * Interface with multiple parties to ensure smooth flow of communication between all stakeholders ### Information Technology Documentation * Track and manage technical issue tickets using as much detail as possible * Maintain up-to-date subscriber documentation * Assist with documentation of networks and systems **Qualifications:** * Strong documentation & data entry skills * Maintain a high level of professionalism and courteous demeanor * Ability to multi-task, meet deadlines, and manage time efficiently * Ability to troubleshoot problems and analyze data * Training in customer service and support or operations is preferred **Why Join arenaflex?** * Competitive pay and outstanding benefits, including medical and dental insurance, pension plan, 401(k) plan, group life benefits, short-term and long-term disability, paid holidays, paid personal and sick leave, and educational assistance * Dynamic, inclusive, and mission-driven work environment * Opportunities for career growth and professional development * Collaborative workspace and commitment to service excellence * Emphasis on diversity, integrity, and belonging * Core values of collaboration, communication, creative problem-solving, and accountability **Are You Ready to Make a Difference?** If you're motivated by mission and values, as well as competitive pay and outstanding benefits, then this is the place for you. Join our team at arenaflex and be part of a dynamic, inclusive, and mission-driven organization that's dedicated to delivering exceptional customer experiences. **How to Apply:** To apply for this exciting opportunity, please submit your application through our website. We can't wait to hear from you! Apply Now! For more such job opportunities, please click here! Apply for this job