**Experienced Live Chat & Help Center Setup Specialist with Intercom – Fintech & SaaS Industry Expertise**
At blithequark, we're revolutionizing the world of trading and financial services with our innovative platform. As a leading funded trading platform, we're committed to delivering exceptional customer experiences that set us apart from the competition. To achieve this goal, we're seeking a highly skilled Live Chat & Help Center Setup Specialist with expertise in Intercom to join our team. **About blithequark** blithequark is a cutting-edge fintech company that's changing the way people trade and invest. Our platform offers a unique blend of innovative features, robust security, and exceptional customer support. As a member of our team, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional results. Our company culture is built on collaboration, innovation, and a commitment to excellence. **Job Summary** We're looking for an experienced Live Chat & Help Center Setup Specialist with expertise in Intercom to join our team. As a key member of our customer support team, you'll be responsible for setting up and integrating Intercom, our live chat and customer support tool, with our website. You'll also be responsible for building out a comprehensive Help Center/FAQ section for our clients, as well as setting up automated chat replies to reduce repetitive support queries. **Key Responsibilities** * Set up Intercom (chat widget, support inbox, automation flows, etc.) * Integrate Intercom with our website (Webflow/WordPress) * Match our brand design and tone * Organize and build the FAQ/help center within Intercom * Add automations to reduce repetitive support queries * Optional: Help format FAQ content (we'll provide the core material) **Ideal Experience** * You've set up Intercom or similar systems (Zendesk, Freshdesk, Tidio, etc.) * You know how to structure an FAQ for fintech, SaaS, or eCommerce * Bonus: Experience working with prop firms, brokerages, or trading platforms **What We Offer** * Competitive compensation package * Opportunity to work with a leading fintech company * Collaborative and dynamic work environment * Professional development and growth opportunities * Comprehensive benefits package, including health insurance, retirement plan, and paid time off * Flexible work arrangements, including remote work options **How to Apply** If you're a highly skilled Live Chat & Help Center Setup Specialist with expertise in Intercom, we'd love to hear from you. Please submit the following: * Examples of Intercom/live chat setups you've done * How you'd approach building a Help Center * Your timeline and price We're excited to hear from you and learn more about your qualifications and experience. Don't miss this opportunity to join our team and contribute to the success of blithequark. Why Work with blithequark? At blithequark, we're committed to delivering exceptional customer experiences that set us apart from the competition. Our company culture is built on collaboration, innovation, and a commitment to excellence. As a member of our team, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional results. Our Company Culture * Collaborative and dynamic work environment * Professional development and growth opportunities * Comprehensive benefits package, including health insurance, retirement plan, and paid time off * Flexible work arrangements, including remote work options Our Team * Our team is comprised of talented professionals who are passionate about delivering exceptional results * We're committed to collaboration, innovation, and a commitment to excellence * We're dedicated to delivering exceptional customer experiences that set us apart from the competition What We're Looking for in a Candidate * Experience setting up Intercom or similar systems (Zendesk, Freshdesk, Tidio, etc.) * Knowledge of how to structure an FAQ for fintech, SaaS, or eCommerce * Bonus: Experience working with prop firms, brokerages, or trading platforms * Strong communication and problem-solving skills * Ability to work independently and as part of a team How to Apply If you're a highly skilled Live Chat & Help Center Setup Specialist with expertise in Intercom, we'd love to hear from you. Please submit the following: * Examples of Intercom/live chat setups you've done * How you'd approach building a Help Center * Your timeline and price We're excited to hear from you and learn more about your qualifications and experience. Don't miss this opportunity to join our team and contribute to the success of blithequark. Join Our Team At blithequark, we're committed to delivering exceptional customer experiences that set us apart from the competition. If you're a highly skilled Live Chat & Help Center Setup Specialist with expertise in Intercom, we'd love to hear from you. Please submit your application today and join our team of talented professionals who are passionate about delivering exceptional results. Apply for this job