**Experienced Insurance Customer Service Representative (Work from Home) - arenaflex**

At arenaflex, we're dedicated to providing exceptional customer experiences and delivering top-notch insurance solutions to our valued members. As an experienced Insurance Customer Service Representative, you'll play a vital role in shaping the future of arenaflex's insurance services, working from the comfort of your own home. If you're passionate about delivering world-class customer service, have a knack for insurance expertise, and are eager to join a dynamic team, we invite you to explore this exciting opportunity. **About arenaflex** arenaflex is a leading provider of insurance services, committed to empowering our members with peace of mind and financial security. With a rich history of innovation and a passion for excellence, we strive to create a workplace culture that values diversity, equity, and inclusion. Our team is comprised of talented professionals who share a common goal: to provide exceptional customer experiences and deliver unparalleled insurance solutions. **Key Responsibilities** As an Insurance Customer Service Representative, you'll be responsible for handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. Your primary objectives will include: * Providing customers with plan coverage information, quotes, policy changes, and policy change impacts to premium * Reviewing and updating policies to enhance retention and better meet the needs of the consumer * Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance * Making appropriate recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes * Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC * Utilizing knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service * Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as liaison for information exchange between customer and insurance companies * Processing changes to policies within EPIC and submitting changes to specific companies, following up with company to ensure change requests have been processed in a timely manner * Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims * Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer * Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information **What We Can Offer You** As an arenaflex team member, you'll enjoy a comprehensive benefits package, including: * A competitive hourly rate, depending on experience and salary zone * Eligibility for Annual Merit Increase * Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts * Nearly 4 weeks of paid time off accrued during the first year * Paid time off to volunteer * Tuition reimbursement * 401(K) plan with company match up to 7% * Free AAA Premier Battery Membership **What We Need from You** To succeed in this role, you'll need: * A high school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment * Property and Casualty insurance license required * Membership license preferred and/or ability to obtain within 90 days of employment **Our Commitment to Diversity, Equity, and Inclusion** At arenaflex, we're dedicated to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply. **Work Schedule** As a remote Insurance Customer Service Representative, you'll work a Monday-to-Friday schedule from 10 a.m. to 6 p.m. CST, with rotating Saturdays from 9 a.m. to 3 p.m. **How to Apply** If you're ready to join a dynamic team and take your insurance career to the next level, apply now! Visit our website to submit your application and become a part of the arenaflex family. Apply Job! Apply for this job