**Experienced Inbound Chat Specialist – Automotive Industry Lead Generation**

At blithequark, we're passionate about revolutionizing the automotive industry through innovative technology and exceptional customer service. As a leading provider of digital marketing solutions, we're seeking an experienced and enthusiastic Inbound Chat Specialist to join our team. In this role, you'll be the face of our automotive dealer clients, engaging with customers through online conversations and turning them into leads that drive revenue. If you're a positive and energetic individual with a passion for great customer service and technology, we want to hear from you! **About blithequark** blithequark is a dynamic and forward-thinking company that's dedicated to helping automotive dealers succeed in the digital age. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a relaxed, yet professional and fun work environment that inspires creativity and collaboration. As an Inbound Chat Specialist at blithequark, you'll be part of a talented team that's shaping the future of the automotive industry. **Responsibilities** As an Inbound Chat Specialist, you'll be responsible for handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services, and capturing customer contact information for lead generation and client review. Your key responsibilities will include: * Handling a high volume of customer inquiries via online chat, responding promptly and professionally to customer queries * Providing accurate and up-to-date information about our products and services, including features, benefits, and pricing * Narrowing down on appointment information to schedule appointments with our automotive dealer clients * Capturing customer contact information for lead generation and client review, ensuring that all interactions are documented and summarized for client review * Summarizing interactions based on customer needs for client review, highlighting key takeaways and next steps * Developing and maintaining a knowledge base of our evolving products and services, staying up-to-date with the latest features and benefits **Requirements** To succeed as an Inbound Chat Specialist at blithequark, you'll need: * Previous experience in retail customer service or the automotive industry, although this is not essential * Basic internet and window-based computer skills, including proficiency in Microsoft Office and Google Suite * Strong ability to multitask, with a keen eye for detail and a passion for delivering exceptional customer experiences * Positive and professional demeanor, with excellent written and verbal communication skills * Ability to adapt to change and thrive in a fast-paced work environment, with a willingness to learn and grow with our company **Nice-to-Haves** While not essential, the following skills and qualifications would be a bonus: * Previous experience in the automotive industry, including knowledge of vehicle sales, service, and repair * Strong analytical skills, with the ability to interpret data and make informed decisions * Experience with customer relationship management (CRM) software, including Salesforce and HubSpot * Strong problem-solving skills, with the ability to think critically and outside the box **Benefits** As an Inbound Chat Specialist at blithequark, you'll enjoy a comprehensive benefits package that includes: * Medical insurance, including health, dental, and vision coverage * Life insurance, with company contributions to your HSA * 6% match on 401(k) contributions, helping you save for your future * Paid time off, including vacation days, sick leave, and holidays * Onsite dining, with a variety of healthy and delicious options * Onsite medical center, providing convenient access to medical care * Fitness center, with state-of-the-art equipment and group fitness classes * Training programs, including onboarding, product training, and leadership development * Sports and social leagues, providing opportunities to connect with colleagues and have fun outside of work * Volunteering initiatives through our Associate Foundation, giving back to the community and making a positive impact **Career Growth Opportunities** At blithequark, we're committed to helping our employees grow and develop their careers. As an Inbound Chat Specialist, you'll have opportunities to: * Develop your skills and knowledge in customer service, sales, and marketing * Take on additional responsibilities and leadership roles, including team lead or specialist positions * Participate in training programs and workshops, including product training and leadership development * Collaborate with cross-functional teams, including sales, marketing, and product development **Work Environment** Our office is a relaxed, yet professional and fun environment that inspires creativity and collaboration. You'll enjoy: * A modern and comfortable workspace, with plenty of natural light and amenities * A diverse and inclusive team, with a passion for delivering exceptional customer experiences * Opportunities to connect with colleagues and have fun outside of work, including sports and social leagues * Access to state-of-the-art technology and tools, including CRM software and marketing automation platforms **How to Apply** If you're a positive and energetic individual with a passion for great customer service and technology, we want to hear from you! To apply for the Inbound Chat Specialist position at blithequark, please submit your resume and cover letter to our careers page. We can't wait to hear from you and learn more about your qualifications and experience! Apply for this job