**Experienced Hybrid Customer Care Specialist I - Residential at blithequark**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Hybrid Customer Care Specialist I - Residential to join our team of dedicated professionals who are committed to providing top-notch service to our customers. **About blithequark** At blithequark, we're all about our neighborly approach, connecting people to what matters most. We're a dynamic and innovative company that's always looking for ways to improve and grow. Our team is made up of talented individuals who are passionate about delivering exceptional customer experiences and driving our growth. We're proud to be a part of the blithequark family and we're excited to have you join us! **Job Summary** As a Hybrid Customer Care Specialist I - Residential, you'll be the face and voice of our company, helping customers both in person and over the phone. Your role will be key in delivering exceptional service and driving our growth. You'll engage with customers, solve problems, drive revenue, educate and assist, and follow up to ensure every issue is resolved to our customers' satisfaction. **Responsibilities** * Engage with Customers: Welcome guests and handle inquiries with a warm smile, whether face-to-face, chat or on the phone. * Solve Problems: Tackle customer issues, provide accurate billing information, and resolve standard problems. * Drive Revenue: Secure new and incremental revenue by promoting our products and services. * Educate & Assist: Guide customers on using our products and help them navigate our services. * Follow-Up: Make sure every issue is resolved to our customers' satisfaction and keep improving our service. **Core Competencies** * Committed: Values each and every customer, while working hard to keep their business and support our communities. * Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. * Proactive: Understand what our customers need and actively work to make their relationship with us seamless, easy, and rewarding. * Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. **What We're Looking For** * Education & Experience: High school diploma or GED, and a few months in customer service. We value your willingness to learn! * Skills: Outstanding communication, solid data entry, and computer skills. * Knowledge: Eager to learn about our products and stay up to date with what we offer. * A good driving record and a valid driver's license in the state you are applying for. * Bilingual (English and Spanish) **Pay Rate** * Hourly rate of $13.75 - $14.50. We offer an hourly wage based on experience, with a focus on providing growth opportunities for both entry-level candidates and those with more experience. **Benefits** * Medical, dental, and vision plans – start when you start! * Life insurance (self, spouse, children) * Paid time off (vacation, holiday, and personal/sick days) * 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation * Group Legal plan with Identity Theft Protection **Additional Perks** * Tuition reimbursement (up to $5,250 on 1st year) * Annual community support to various organizations across the U.S. * Associate recognition & awards programs * Advancement opportunities * Collaborative work environment **We're an Award-Winning Organization!** At blithequark, we're proud of our commitment to diversity and inclusion. We believe that our individual and unique talents, backgrounds, and perspectives are what make us an unstoppable force. We're an equal opportunity employer and we welcome applications from all qualified candidates. **Pre-hire Processes** Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. **Join Our Team!** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to become a part of our dynamic team at blithequark. Why Work at blithequark? At blithequark, we're committed to creating a work environment that's collaborative, inclusive, and supportive. We believe that our employees are our greatest asset and we're dedicated to providing them with the tools, training, and resources they need to succeed. Our Culture Our culture is built on a foundation of respect, empathy, and open communication. We believe in empowering our employees to make decisions, take ownership of their work, and drive innovation. We're a team of passionate and dedicated individuals who are committed to delivering exceptional service to our customers. Our Benefits We offer a comprehensive benefits package that includes medical, dental, and vision plans, life insurance, paid time off, and a 401(k) plan with a 100% company match. We also offer tuition reimbursement, annual community support, and associate recognition & awards programs. Our Career Growth Opportunities We're committed to helping our employees grow and develop their careers. We offer training and development programs, mentorship opportunities, and advancement opportunities. We believe in promoting from within and we're dedicated to helping our employees achieve their career goals. Our Community Involvement We're proud of our commitment to community involvement and we're dedicated to giving back to the communities we serve. We offer annual community support to various organizations across the U.S. and we're committed to making a positive impact in the lives of our customers and employees. How to Apply If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to become a part of our dynamic team at blithequark. Apply for this job