**Experienced Hybrid Customer Care Professional - Small Business Sales: Unlock Future Opportunities at arenaflex**

At arenaflex, we're not just building a business – we're building a community. A community that's driven by a shared passion for delivering exceptional customer experiences, fostering innovation, and empowering our colleagues to grow and thrive. As a Hybrid Customer Care Professional in our Small Business Sales team, you'll be at the forefront of this movement, working with a talented group of individuals who are dedicated to helping small businesses succeed. **About arenaflex** arenaflex is a global leader in the financial services industry, with a rich history of innovation and a commitment to excellence. Our company is built on a foundation of integrity, diversity, and inclusion, and we're proud to be a workplace where everyone feels seen, heard, and valued. With a diverse range of products and services, we're constantly pushing the boundaries of what's possible, and we're looking for talented individuals like you to join our team. **Job Family: Control Management** The Control Management organization at arenaflex is responsible for ensuring the integrity and accuracy of our financial systems, while also driving business growth and revenue. As a Hybrid Customer Care Professional in this team, you'll play a critical role in helping us achieve our goals, working closely with colleagues across the organization to identify and resolve issues, and develop strategies to prevent future problems. **How You'll Make an Impact** As a Hybrid Customer Care Professional in our Small Business Sales team, you'll be responsible for contacting clients with overdue accounts to secure the settlement of the account, as well as preventive work to avoid future overdues with accounts that have a high exposure. Your primary goal will be to provide exceptional customer service, while also driving business results and contributing to the growth and success of our organization. **Key Responsibilities:** * Contact clients with overdue accounts to secure the settlement of the account * Conduct preventive work to avoid future overdues with accounts that have a high exposure * Develop and implement strategies to prevent future overdues and improve customer satisfaction * Collaborate with colleagues across the organization to identify and resolve issues * Analyze data and metrics to inform business decisions and drive growth * Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner **Minimum Qualifications:** * High school diploma or equivalent required; bachelor's degree preferred * 1-2 years of experience in a customer-facing role, preferably in a financial services or sales environment * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Basic math skills and ability to accurately process transactions **Preferred Qualifications:** * 2-3 years of experience in a customer-facing role, preferably in a financial services or sales environment * Experience working with small businesses or entrepreneurs * Knowledge of financial products and services, including credit cards and loans * Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues * Experience working in a team environment, with a focus on collaboration and communication **Essential Skills and Competencies:** * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Basic math skills and ability to accurately process transactions * Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues * Experience working with technology, including CRM systems and other software applications **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our colleagues grow and develop their careers. As a Hybrid Customer Care Professional in our Small Business Sales team, you'll have access to a range of learning and development opportunities, including: * On-the-job training and mentorship * Formal training programs and workshops * Online learning platforms and resources * Opportunities for advancement and career growth **Work Environment and Company Culture:** arenaflex is a dynamic and inclusive workplace, where everyone feels seen, heard, and valued. Our company culture is built on a foundation of integrity, diversity, and inclusion, and we're committed to creating a workplace where everyone can thrive. As a Hybrid Customer Care Professional in our Small Business Sales team, you'll have the opportunity to work in a fast-paced environment, with a talented group of colleagues who are passionate about delivering exceptional customer experiences. **Compensation, Perks, and Benefits:** As a Hybrid Customer Care Professional in our Small Business Sales team, you'll be eligible for a range of benefits and perks, including: * Competitive base salary: $20.00 to $21.65 hourly * Bonus incentives and performance-based rewards * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Why Join arenaflex?** At arenaflex, we're not just building a business – we're building a community. A community that's driven by a shared passion for delivering exceptional customer experiences, fostering innovation, and empowering our colleagues to grow and thrive. As a Hybrid Customer Care Professional in our Small Business Sales team, you'll have the opportunity to be part of this movement, working with a talented group of individuals who are dedicated to helping small businesses succeed. **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits, and to submit your application. We can't wait to hear from you! Apply for this job