**Experienced Full Stack Senior Manager of Customer Success & Enterprise Account Management – Strategic Growth and Retention**

For over 20 years, arenaflex has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for every day. At arenaflex, we're passionate about empowering teams to achieve their goals and make a meaningful impact. Our innovative solutions have helped countless organizations streamline their workflows, boost productivity, and drive success. As a key member of our Customer Success team, you'll play a vital role in helping our customers achieve their objectives and grow with our platform. We're seeking an experienced Senior Manager of Customer Success & Enterprise Account Management to join our team. As a seasoned leader, you'll be responsible for driving the growth and retention of our most strategic accounts, while developing and executing programs to drive customer adoption and value. If you're a strategic thinker with a passion for customer success, we want to hear from you. **About the Role:** As a Senior Manager of Customer Success & Enterprise Account Management, you'll be responsible for leading a team of Customer Success Managers and collaborating with cross-functional teams to drive business growth and customer satisfaction. You'll develop and execute strategies to drive customer adoption, retention, and expansion, while leveraging data and insights to inform your decisions. **Key Responsibilities:** - Manage a team of Customer Success Managers, providing guidance, coaching, and development opportunities to ensure their success. - Develop and execute strategies to drive customer adoption, retention, and expansion, leveraging data and insights to inform your decisions. - Collaborate with cross-functional teams, including Sales, Marketing, and Support, to ensure a seamless customer experience. - Use data to track performance, forecast retention, and create customer insights to inform business decisions. - Build and refine programs to improve and scale customer success efforts. - Partner with Marketing, Support, Professional Services, and Sales to create a positive customer journey that delights customers, improves customer satisfaction, inspires referrals, and guides account growth. - Promote operational excellence across the Customer Success team, ensuring efficient processes and high-quality outcomes. - Create a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities. - Other job duties as assigned. **What We're Looking For:** - Business development, organization, team building, and management passion. - Experience working in a cloud applications environment. - 5+ years of experience in a leadership capacity. - 8+ years of Customer Success or Account Management experience in a technology/software environment, or Technical Account Management experience within Enterprise SaaS. - Passion and demonstrated ability for mentoring and team growth. - Experienced in managing a Customer Success or Account Management team. - Outstanding management skills across a varied set of responsibilities. - Passion for working with leading-edge, web-based technologies and a desire to understand arenaflex's benefits, use cases, and business and technical elements. - Experience and success partnering across departments. - Bachelor's (BA/BS) degree. **Why Join arenaflex?** At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe that diverse perspectives and experiences are essential to driving innovation and success. As a member of our team, you'll have the opportunity to: - Work with a talented and passionate team of professionals who are dedicated to making a meaningful impact. - Develop your skills and expertise through ongoing training and development opportunities. - Contribute to a culture that values creativity, collaboration, and innovation. - Enjoy a competitive compensation package, including a base salary range of $130,000-$167,500 USD, plus a market-competitive incentive opportunity. - Take advantage of our comprehensive benefits package, including health insurance, 401(k) matching, and paid time off. - Pursue opportunities for professional growth and development, including access to Udemy online courses and company-funded perks. **Equal Opportunity Employer:** arenaflex is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. **How to Apply:** If you're a motivated and experienced professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job