**Experienced Full Stack Performance Analyst – Data Insights and Analytics for arenaflex**

**Join arenaflex, a leading entertainment and media conglomerate, in a remote data entry role that offers a unique blend of analytical expertise and business acumen. As a Performance Analyst, you will play a critical role in driving business outcomes and guest satisfaction through data-driven insights and actionable analytics.** **About arenaflex** arenaflex is a global leader in the entertainment and media industry, with a rich history of innovation and creativity. Our Consumer Insight, Measurement & Analytics (CIMA) team is a key driver of business growth and improvement, leveraging data analytics and insights to inform strategic decisions and drive commercial success. As a Performance Analyst, you will be part of a dynamic and collaborative team that is passionate about using data to tell compelling stories and drive business outcomes. **Job Summary** We are seeking an experienced Performance Analyst to join our Digital and Travel Operations Analytics (DTOA) team. As a Performance Analyst, you will be responsible for providing analytical support to Contact Centers and pre-arrival Walt Disney World Commerce, leveraging your expertise in data analysis, forecasting, and statistical modeling to drive business decisions and improve guest satisfaction. This is a remote role that offers a unique opportunity to work with a talented team of analysts and business leaders to drive business growth and improvement. **Key Responsibilities** * Conduct forecasting, advert hoc modeling, and deep-dive analysis to inform business decisions * Monitor agent performance, proactively identify areas for improvement, and develop personalized analyses from start to finish * Build dashboards and visualizations to tell compelling stories with data * Present and discuss findings, insights, and recommendations to Senior Leadership and business partners * Create, maintain, audit, and optimize reports and documents used to support various business programs * Execute programs critical to business operations under strict timelines **Measurement and Analytics** * Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports * Monitor data quality and accuracy; improve if needed * Collaborate with team members, leaders, and business partners to respond to summary business questions with sound quantitative analyses and reproducible results * Apply advanced analytic techniques to test hypotheses and extract actionable insights * Stay up-to-date with current data technology trends and share knowledge and best practices with team members **We're Looking for Someone with** * Bachelor's degree and 2+ years of quantitative, non-internship experience in an analytical role * Familiarity with forecasting, including conventional statistical techniques and/or machine learning or deep learning techniques * Proactive interest in understanding the "Why" behind performance, decisions, etc. * Strong attention to detail and ability to follow through on tasks and complete projects on time * Effective communication skills (verbal, written, and visual) * Desire to excel in a fast-paced, complex, and ambiguous business environment * Experience with SQL and R or Python **Nice-to-Haves** * Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses * Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI * Excellent SQL skills and fluency in R or Python * Ability to quickly adapt and learn new tools and technologies * Ability to maintain and develop relationships with partners/clients/team members * Graduate degree and/or 4+ years of relevant experience in analytics or data science **What We Offer** * Competitive hourly rate of $25-40/hour * Opportunity to work with a talented team of analysts and business leaders * Collaborative and dynamic work environment * Professional development opportunities and training programs * Flexible remote work arrangement * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) matching program * Paid time off and holidays **How to Apply** If you are a motivated and analytical individual with a passion for data-driven insights and business acumen, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.** Apply for this job