**Experienced Full Stack Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution**

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a dynamic and supportive work environment where your voice is heard and valued? If so, we invite you to join blithequark, a leading Customer Service Contact Center dedicated to revolutionizing the healthcare industry through patient advocacy and account resolution. **About blithequark** blithequark is a family-owned business that has been a driving force in the healthcare industry for over 20 years. Our commitment to integrity, passion, and respect has earned us a reputation as a top-performing workplace, consistently ranked among the "Top 10 Best Places to Work" in our industry by Inside Arm. As a valued member of our team, you will have the opportunity to grow your career, work from the comfort of your own home, and make a meaningful impact on the lives of patients and their families. **What sets blithequark apart?** * We're a family-owned business where you become part of the family, not just a number. * We're an award-winning workplace that values your voice and contributions. * We promote from within, offering opportunities for career growth and advancement. * We offer competitive pay, incentive programs, and a comprehensive benefits package. * We provide a work-from-home opportunity with modified in-office work options available for those who prefer a traditional office setting. **Job Summary** As a Remote Healthcare Billing and Customer Service Representative, you will play a critical role in helping patients and their families navigate complex medical bills and resolve account balances. You will work as an extended business office representative on behalf of our clients, providing exceptional customer service, empathy, and support to patients over the phone. If you're a caring and talented individual with a passion for patient advocacy, we encourage you to apply for this rewarding opportunity. **Key Responsibilities:** * Using empathy and exceptional communication skills to help patients and their families understand confusing medical bills and resolve account balances. * Providing outstanding customer service and collaborating with patients to create affordable payment plans and process payments by phone. * Accurately documenting all calls and follow-ups in our software systems, utilizing computer proficiency, organization, and attention to detail. * Supporting your fellow team members with consistent attendance, excellent work ethic, and a caring team focus. * Continuously improving, with supportive coaching and feedback from your manager and team leads, and ongoing training. **Essential Qualifications:** * High school diploma or equivalent required; associate's or bachelor's degree preferred. * 1-2 years of experience in customer service, healthcare, or a related field. * Excellent communication, empathy, and problem-solving skills. * Proficiency in computer software systems, including CRM and billing systems. * Ability to work in a fast-paced environment with multiple priorities and deadlines. **Preferred Qualifications:** * Experience in healthcare billing, customer service, or a related field. * Certification in medical billing or a related field. * Bilingual or multilingual skills. * Experience working in a remote or virtual environment. **Skills and Competencies:** * Excellent communication, empathy, and problem-solving skills. * Proficiency in computer software systems, including CRM and billing systems. * Ability to work in a fast-paced environment with multiple priorities and deadlines. * Strong organizational and time management skills. * Ability to maintain confidentiality and handle sensitive information. **Career Growth Opportunities and Learning Benefits:** * Opportunities for career growth and advancement within the company. * Ongoing training and development programs to enhance your skills and knowledge. * Supportive coaching and feedback from your manager and team leads. * Collaborative and dynamic work environment that values your contributions. **Work Environment and Company Culture:** * Work from the comfort of your own home with modified in-office work options available. * Collaborative and dynamic work environment that values your contributions. * Supportive team leads and managers who prioritize your growth and development. * Opportunities for socialization and team-building activities. **Compensation, Perks, and Benefits:** * Competitive base annual pay ranging from $37,440 - $43,685 based on prior experience. * Monthly performance bonuses ranging from $100-$400. * Comprehensive benefits package, including 401(k), dental insurance, employee assistance program, employee discount, flexible spending account, health insurance, life insurance, paid time off, tuition reimbursement, vision insurance, and work-from-home options. * Opportunities for career growth and advancement within the company. **How to Apply:** If you're a compassionate and detail-oriented individual with a passion for delivering exceptional customer service, we invite you to apply for this rewarding opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you and exploring how you can contribute to our mission to revolutionize the healthcare industry through patient advocacy and account resolution. Apply for this job