**Experienced Full Stack Data Entry Pharmacy Technician – Mail Order Pharmacy Operations in USA**

Join arenaflex, a world-class integrated health system providing patients with better care wherever they are. Our 120,000 square foot facility in Westwood, MA, provides state-of-the-art pharmacy services to our system's patients and employees. We specialize in patient-centered care, adherence packaging, specialty drug services, home delivery services, prior authorizations processing, and patient counseling. We are seeking a highly motivated, energetic, and experienced individual to build and manage our inventory and logistics team. Our goal is to provide the highest level of service and become the pharmacy of choice for all our patients and employees. **About arenaflex** arenaflex is a leading health system that has been making a difference in people's lives for decades. With over 35,000 people working together, we provide a wide range of services, including pharmacy services, to our patients and communities. Our team is dedicated to delivering exceptional care and service, and we are committed to creating a positive and inclusive work environment. **Job Summary** The Shared Services Pharmacy Technician will assist the overall operation of the call center and data entry teams for the arenaflex outpatient pharmacy network. This role will be responsible for entering new and refill orders in an accurate and timely manner, resolving PBM-related billing problems and issues, handling phone inquiries and initial prescription intake, and providing exceptional customer service to our patients and employees. **Key Responsibilities** * Enters new and refill orders in an accurate and timely manner * Resolves all PBM-related billing problems and issues * Handles phone inquiries and initial prescription intake * Multidisciplinary responsibilities including communication with providers, prescribers, and patients * Be willing and able to cross-train in different roles within the facility and be flexible based on the needs of the organization * Responsible for answering inbound calls and assisting customers with pharmacy-related services * Maintains new and existing patient profiles and enters new prescriptions into patient profiles * Answers, screens, and processes a high volume of calls in a professional manner * Utilizes and adheres to the phone scripts and guidelines for triaging calls * Assists patients with enrollment process for manufacturer and non-profit organization copay assistance programs * Support health care providers with required prior authorization and required appeals * Manage all mail/delivery of Rx orders including addressing problems/issues with delivery process **Essential Qualifications** * High School diploma or GED required * Registration Mass Registered Pharmacy Tech required * 1-3 years related work experience required * Basic familiarity with computers. Ability to navigate at a basic level within web-based applications **Preferred Qualifications** * (CPht) Certified Pharmacy Technician preferred * Call center, Pharmacy data entry, and PBM billing experience * Bilingual verbal and written communication **Competencies** * Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. * Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. * Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction. * Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers. * Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. * Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations. * Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. * Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner. **Work Environment and Culture** arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and growth of our employees. Our team is dedicated to delivering exceptional care and service, and we are committed to fostering a culture of respect, empathy, and compassion. **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and benefits package, including: * Comprehensive health insurance * Retirement savings plan * Paid time off and holidays * Professional development opportunities * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and experienced individual who is passionate about delivering exceptional care and service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, promotion, and professional development. **Contact Us** If you have any questions or would like more information about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! **Apply Now** Don't miss this opportunity to join our team and make a difference in people's lives. Apply now to become a part of arenaflex's mission to deliver exceptional care and service to our patients and communities. Apply for this job