**Experienced Full Stack CX Senior Program Lead, Voice of Customer – Web3 and Blockchain Customer Experience**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join blithequark, a pioneering company at the forefront of the Web3 and blockchain revolution, as our CX Senior Program Lead, Voice of Customer. At blithequark, our mission is to increase economic freedom in the world by building the emerging onchain platform and the future global financial system. We're not just building a company – we're building a movement. And we need talented individuals like you to help us achieve our vision. **About blithequark** blithequark is a company that's pushing the boundaries of what's possible in the world of Web3 and blockchain. We're a team of innovators, thinkers, and doers who are passionate about creating a more equitable and accessible financial system for all. Our work culture is intense, but it's also incredibly rewarding. We're a company that's not afraid to take risks and challenge the status quo. **The Role** As our CX Senior Program Lead, Voice of Customer, you'll play a critical role in helping us achieve our mission. You'll be responsible for building the bridge between our customers and our Product, Engineering, & Design teams. You'll analyze qualitative and quantitative data to formulate actionable insights that help us improve our suite of products and services. You'll create reports and dashboards that highlight common customer trends and pain points, and leverage AI-driven solutions to drive best-in-class customer insights. **Key Responsibilities** * Analyze qualitative and quantitative data to formulate actionable insights that help blithequark improve its suite of products and services * Create reports and dashboards that highlight common customer trends and pain points * Leverage AI-driven solutions to drive best-in-class customer insights * Drive influence to blithequark's roadmap and strategy by working backwards from our customers' needs * Build strong relationships with team members in Product, Engineering & Design to advocate for improvements to the customer experience * Track and monitor product improvements to measure impact on customer experience **What We Look For in You** * 5-9 years of work experience in program or project management, customer support, product operations, or strategic consulting * Excellent written and verbal communication skills, including experience meeting with and communicating information to senior management * Exceptional ability to build relationships and influence colleagues inside and outside of your immediate team in a cross-functional environment * Ability to simplify complex topics and adjust delivery for broad audiences * Comfortable working with structured and unstructured data to create visually appealing and digestible presentations, dashboards, and reports * Passionate about providing best-in-class customer experience and ensuring customer trust in blithequark **Nice to Haves** * Familiarity with customer experience management tools such as: Salesforce, Qualtrics, Tethr, Sprinklr * Familiarity with principles of product management or previous experience working directly with product teams * Advanced analytical skills or familiarity with SQL or BI tools such as Looker or Tableau * Familiarity with blithequark products and/or Web3 * Passionate about improving the customer experience for blithequark and the Web3 community **Why Join blithequark?** * Be part of a pioneering company that's shaping the future of Web3 and blockchain * Work with a talented team of innovators, thinkers, and doers who are passionate about creating a more equitable and accessible financial system for all * Enjoy a dynamic and fast-paced work environment that's always challenging and rewarding * Receive competitive compensation and benefits, including medical, dental, vision, and 401(k) * Participate in a company culture that values diversity, equity, and inclusion **How to Apply** If you're a motivated and experienced professional who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter that outlines your qualifications and experience. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and equitable work environment that values diversity, equity, and inclusion. **Pay Transparency Notice** The target annual salary for this position can range from $124,780 to $146,800 USD, depending on your work location. Full-time offers from blithequark also include target bonus + target equity + benefits (including medical, dental, vision, and 401(k)). **Global Data Privacy Notice for Job Candidates and Applicants** Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. Apply for this job