**Experienced Full Stack Customer Support Specialist – Social Media and Direct Channel Strategy**

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented and passionate individual to join our team as an Experienced Full Stack Customer Support Specialist – Social Media and Direct Channel Strategy. As a key member of our Direct Channel Strategy & Activation (DCS&A) team, you'll play a crucial role in driving customer satisfaction and loyalty through innovative and effective direct channel strategies. **About arenaflex** arenaflex is a leading global entertainment and media company that creates and delivers unparalleled experiences for audiences around the world. From our iconic theme parks and resorts to our award-winning film and television productions, we're dedicated to making magic happen every day. Our commitment to innovation, creativity, and customer satisfaction is at the heart of everything we do, and we're excited to have you join our team! **Job Summary** As an Experienced Full Stack Customer Support Specialist – Social Media and Direct Channel Strategy, you'll be responsible for driving the daily administration and execution of direct channel campaigns, working closely with cross-functional teams to develop and implement effective direct channel strategies, and providing expert-level support and guidance to colleagues and stakeholders. You'll be a subject matter expert in the tools and data used by our DCS&A team, and will be responsible for leading partner meetings and collaborating with internal teams to drive campaign activations. **Key Responsibilities** * Drive the daily administration and execution of direct channel campaigns, including campaign setup, data analysis, and quality assurance * Collaborate with cross-functional teams to develop and implement effective direct channel strategies, including campaign planning, budgeting, and execution * Provide expert-level support and guidance to colleagues and stakeholders on direct channel tools and data, including Adobe Campaign Classic and Adobe Campaign Standard * Lead partner meetings and collaborate with internal teams to drive campaign activations, including data analysis, campaign setup, and quality assurance * Perform QA of campaigns, ensuring they run smoothly and educating stakeholders on any issues * Investigate and resolve issues to ensure campaign success * Provide tutoring and support to junior colleagues on direct channel tools and data * Foster extensive documentation in our group's tools and cycles to support onboarding and training * Participate in and lead special projects beyond campaign activation **Essential Qualifications** * 2+ years of direct experience in SQL data analysis, including data selection, joining, and troubleshooting * Experience interpreting technical details and data insights into compelling stories and campaign visions for non-technical marketing partners, driving decision-making through clear communication * 5+ years of direct experience in campaign list selection cycles and campaign sending capabilities * Demonstrated knowledge and understanding of complex data conditions, data set philosophy, structures, and querying * Experience collaborating across organizational groups and showcasing exceptional interpersonal skills, including influence, negotiation, and critical thinking * Experience working with large organizations and navigating ambiguity while maintaining clear independent direction * Ability to communicate technical concepts to colleagues in a non-technical manner * Ability to work independently, investigate, and identify efficiencies that can be applied across the team * Initiative to tutor and support junior colleagues * Vital attitude that enables applying relevant direct channel systems to all work * Intense attention to detail with strong Client Acceptance Testing and quality assurance inclination * Experience with Adobe Campaign Classic and Adobe Campaign Standard * Experience building complex marketing streams using multiple direct channels * Direct experience in Javascript, HTML, and CSS to conclude campaign sending of messages **Preferred Qualifications** * Bachelor's degree in a relevant field, such as marketing, communications, or computer science * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong analytical and problem-solving skills, with ability to think critically and creatively * Excellent communication and interpersonal skills, with ability to work effectively with cross-functional teams * Experience with data analysis and visualization tools, such as Tableau or Power BI * Experience with marketing automation platforms, such as Marketo or Pardot **What We Offer** * Competitive salary and benefits package * Opportunity to work with a leading global entertainment and media company * Collaborative and dynamic work environment * Professional development and growth opportunities * Recognition and rewards for outstanding performance * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Access to exclusive arenaflex events and experiences **How to Apply** If you're a motivated and passionate individual with a passion for customer support and direct channel strategy, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Apply Now Apply for this job