Experienced Full Stack Customer Support Representative – Providing Best-in-Class Support for Global Customers in a Fast-Paced, Innovative Environment at Blithequark

About Blithequark Blithequark is revolutionizing the way people work by providing a service-oriented approach to day-to-day activities, tasks, and processes. We empower modern enterprises to operate faster and more efficiently than ever before. Our company culture is built on adaptability, passion for our products, and a commitment to customer satisfaction. We're a team that works hard but doesn't take ourselves too seriously, and we're always looking for talented individuals to join our crew. Job Summary Blithequark is seeking a highly motivated Customer Support Representative to join our Customer Support team in a location that supports our globally growing customer base. As a Customer Support Representative, you will be responsible for providing best-in-class support for the Blithequark platform, ensuring a positive customer experience. If you're passionate about delivering exceptional customer service, have a technical background, and are eager to learn and grow with a dynamic company, we want to hear from you! Key Responsibilities Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or Blithequark CRM in a timely and efficient manner. Escalate to internal or external support resources and Subject Matter Experts when necessary. Support users in the use of the Blithequark platform by providing necessary advice and/or walk-throughs. Identify self-service documentation gaps and provide support for Blithequark Store Applications. Manage multiple cases daily and assist peers with their cases. Participate in User Acceptance Testing (UAT) and represent peers in Global Forums in Transfer of Information (TOI) and other training sessions. Log cases on the IT Service Desk and maintain details of software/hardware problems detected. Provide initial triage technical support by answering customer inquiries, solving problems, and providing product information via case, phone, or email in a timely and efficient manner. Essential Qualifications Technical background and ability to learn and absorb technology quickly. Great written and verbal communication skills. Prior experience working in a helpdesk environment over the phone, using technical skills to resolve end-user issues on a first-call resolution basis. The ability to communicate effectively with people at all levels. The ability to have difficult conversations with customers. The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem. Basic understanding of ITIL Skills and business processes. 2-4 years working within an IT environment. The ability to work as part of a team and on their own initiative. Language: Portuguese. Preferred Qualifications A good understanding of the Blithequark platform is an advantage. Experience with using and troubleshooting SaaS applications. Career Growth and Benefits At Blithequark, we prioritize career growth and development. Our managers are committed to helping employees add new skills to their resume, take on new challenges, and discover their full potential. We offer competitive compensation, generous benefits, and a professional atmosphere. Our work environment is collaborative and inclusive, with opportunities to work with advanced technology and talented developers. Some of the benefits you can expect include: Competitive base pay: $70,600 - $109,400 (varies based on location and qualifications). Equity (when applicable). Variable/incentive compensation. Health plans, including flexible spending accounts. A 401(k) Plan with company match. ESPP. Matching donations. A flexible time away plan. Family leave programs (subject to eligibility requirements). Work Environment and Culture At Blithequark, we approach our distributed world of work with flexibility and trust. We have a flexible work policy, allowing employees to work remotely or in the office, depending on the nature of their work. Our company culture is built on inclusivity, adaptability, and a passion for innovation. We're committed to creating an accessible and inclusive experience for all candidates and employees. Equal Opportunity Employer Blithequark is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Accommodations If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Blithequark may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Blithequark obtaining any export license or other approval that may be required by relevant export control authorities. Apply Now If you're excited about the opportunity to join our team and contribute to our mission, please submit your application. We encourage candidates from diverse backgrounds, including non-traditional paths, to apply. Unique experiences enrich our team, and a willingness to dream big makes you an exceptional candidate! Apply for this job