**Experienced Full Stack Customer Solutions Architect – Capital One Software – Work From Home Opportunity**

At arenaflex, we're revolutionizing the way businesses approach technology and innovation. As a pioneer in the industry, we've made significant strides in embracing the public cloud, re-architecting our applications and data platforms, and leveraging machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking, and we're committed to pushing the boundaries of what's possible. We're seeking a highly motivated and customer-centric individual to join our team as a Customer Solutions Architect. As a key member of our Capital One Software team, you'll be responsible for partnering with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals to deliver innovative solutions that meet their needs. If you're passionate about removing friction from the customer experience, thrive in an entrepreneurial environment, and are eager to make a meaningful impact, we want to hear from you. **Role Overview** As a Customer Solutions Architect, you'll be the front line for our customers' tech, product, and cyber needs. You'll represent the voice of the customer and advocate for their needs in internal discussions and working groups. Your primary focus will be on identifying the best solutions that bring value to our customers, demonstrating thought leadership through research and customer solutioning experiences, and staying current with new technology options and products. **Key Areas of Focus** * **Trusted Advisor**: You'll be the go-to expert for our customers, providing guidance and support to help them achieve their technical and business goals. * **Customer Ambassador**: You'll represent the voice of the customer, ensuring that their needs are heard and addressed throughout the organization. * **Demonstrate Value**: You'll focus on identifying the best solutions that bring value to our customers, whether through product improvements or innovative new technologies. * **Thought Leadership**: You'll use research and customer solutioning experiences to build and share thought leadership both internally and externally. * **Subject Matter Experts**: You'll gain deep understanding of our products and subject matter expertise across technology domains to best advise our customers and solve complex problems. * **Pre-Sales & Post-Sales**: You'll serve our customers predominantly in the Pre-Sales stages, determining how to best implement our products for their needs, and also solve for any unique requests in the Post-Sales stages. * **Solution Oriented**: You'll focus on finding solutions to address every customer problem and need using every tool, skillset, and creativity at your disposal. * **Channel Partnership**: You'll collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products. **Key Responsibilities** * Cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes. * Effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience. * Manage relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or close opportunities. * Build and manage key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc. * Serve as a knowledge resource and escalation point for coworkers and customers. * Autonomously work through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business. * Lead cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement. * Lead high customer satisfaction through the use of data and proactive solutions. * Productively challenge the status quo with clarity, identifying and proposing different approaches and solutions. * Conduct periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning. * Develop and maintain technical support procedures and policies. * Build credibility and trust within the team and with our business customers and stakeholders. * Drive architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans, and manages architectural projects. * Analyze, define, and document requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs. * Work with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs. * Stay current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop. **Essential Qualifications** * Bachelor's degree or military experience * At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context * At least 3 years of experience working with cross-functional teams * At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL) * At least 2 years of experience with design, implementation, or consulting experience of distributed applications **Preferred Qualifications** * Master's Degree in Computer Science, Engineering, Information Technology * High level of comfort communicating effectively across internal and external organizations * History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises * 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale * 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions **What We Offer** * Competitive salary: $170,700 - $194,800 per year * Comprehensive benefits package, including health, financial, and other benefits that support your total well-being * Performance-based incentive compensation, including cash bonus(es) and/or long-term incentives (LTI) * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance and contributions **How to Apply** If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to hearing from you. **Equal Opportunity Employer** arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. Apply for this job