Experienced Full Stack Customer Service Representative – Remote Support for arenaflex

At arenaflex, we're dedicated to creating peace of mind by pioneering safety and security. With a global presence and a diverse portfolio of brands, we specialize in security solutions that protect people and places around the world. As a leader in the industry, we're committed to innovation, customer satisfaction, and employee growth. Job Summary: We're seeking a self-motivated and results-driven Customer Service Representative to join our remote team. As a key member of our customer support team, you'll provide exceptional service to our customers, ensuring their needs are met and exceeded.You'll work closely with various departments, including Sales and Field Operations, to deliver seamless customer experiences. Responsibilities: As a Customer Service Representative, you'll be responsible for: * Initiating and following up on required actions in response to customer service change requests, ensuring accurate customer master data. * Communicating and working closely with departmental personnel to resolve customer inquiries and issues. * Recommending changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the Customer Call Center.* Providing back-up support to other group members in the performance of job duties as necessary. * Receiving, evaluating, and answering customer inquiries of a general nature in a timely manner using available resources and training material. * Maintaining high standards of conduct with utmost professionalism and respect when engaging with external and internal customers. * Performing duties and responsibilities as described in the provided systems. * Working hand-in-hand with branches to provide a seamless process for our customers.* Performing other related duties in support of the team as assigned by management. What You Need to Succeed: To excel in this role, you'll need: * A High School Diploma or GED with 1-3 years of experience or equivalent work experience. * Ability to work on Eastern Standard Time. * Proficient computer skills. * A flexible schedule and ability to work the on-call shift as needed. * Flexible, cooperative, and proactive attitude. * Ability to work independently in a team-oriented environment. * Ability to make decisions and troubleshoot.* Execute tasks in a timely manner and in a remote setting. * Detail-oriented. Additional Preferred Skills orQualifications: * Associate's Degree. * SAP knowledge. * Astea knowledge. * Five9 knowledge. Why Work for arenaflex? arenaflex is a great place to grow your career if: * You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. * You're looking for a company that will invest in your professional development.As we grow, we want you to grow with us. * You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at arenaflex, we recognize that you have a full life outside of work! What You'll Get from Us: * Health, dental, and vision insurance coverage, helping you be safe, be healthy. * A commitment to your future with a 401K plan, offering a 6% company match and no vesting period. * Tuition Reimbursement. * Generous Vacation and Sick Time. * Employee Discounts through.* Community involvement and opportunities to give back so you can serve others, not yourself. * Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching. Compensation:The expected Base Hourly Range: $20.00 per hour. The actual compensation will be determined based on experience and other factors permitted by law. Today! If you're passionate about delivering exceptional customer service and want to be part of a dynamic team that's making a difference, ! We celebrate who we are and welcome applicants from diverse backgrounds.We're committed to providing accommodations for persons with disabilities and encourage you to reach out if you need assistance. !About arenaflex: arenaflex is a global leader in the security industry, with a diverse portfolio of brands and a commitment to innovation, customer satisfaction, and employee growth. We're dedicated to creating peace of mind by pioneering safety and security solutions that protect people and places around the world. Equal Employment Opportunity: arenaflex is an equal opportunity employer and welcomes applicants from diverse backgrounds.We're committed to building and maintaining a diverse and inclusive workplace, where everyone has the opportunity to succeed and grow. Accommodations for Persons with Disabilities: If you need assistance with your application or require accommodations for a disability, please don't hesitate to reach out. We're committed to providing a fair and inclusive hiring process for all applicants.