**Experienced Full Stack Customer Service Representative – Property & Casualty Licensed – Remote Opportunity**

At arenaflex, we're not just an insurance agency – we're a family of dedicated professionals working together to provide top-notch service to our customers across the country. With over ten years of experience and a rapidly growing team, we're committed to fostering a culture of excellence, respect, innovation, and open communication. Our employees are the backbone of our business, and we're passionate about helping them grow and succeed in their careers. As a Customer Service Representative at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll work in a fast-paced inbound call center environment, using your skills and knowledge to resolve customer issues, answer questions, and provide personalized solutions to meet their insurance needs. If you're a motivated and customer-focused individual with a passion for insurance, we want to hear from you! **About arenaflex** arenaflex is a leading insurance agency with a presence in over 40 states. We've been in business for over a decade, and our team has doubled in size over the past 18 months. As part of a family of related businesses, our employees enjoy career development opportunities internally and across our brands. We're committed to creating a workplace culture that values excellence, respect, innovation, and open communication. **Job Summary** As a Customer Service Representative, you'll be responsible for assisting our customers with their insurance needs, providing exceptional service, and ensuring their policies are up-to-date and meet their requirements. You'll work in a fast-paced call center environment, using multiple programs and systems to resolve customer issues quickly and efficiently. If you're a motivated and customer-focused individual with a passion for insurance, we want to hear from you! **Key Responsibilities** * Answer inbound calls from existing customers in a fast-paced call center-like environment, using multiple programs and systems simultaneously to resolve their needs quickly and efficiently. * Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers. * Answer questions related to coverages, billing, and policy history. * Use a proactive approach to identify and assess customers' needs and offer our services to ensure each customer is placed best for their needs. You will create opportunities for our in-house consultants to upsell, x-sale, re-shop and rewrite policies. * Resolve customer issues, process payments, answer questions, process endorsements. * Maintain an in-depth understanding of the software, products, and processes used by the organization. * Maintain high call quality (QA) score, process adherence, and productivity metrics. * All other duties as assigned. **Essential Qualifications** * Resident state P&C license required * Strong attention to detail/accuracy when collecting and entering data. * Strong organizational and time management skills. * Excellent verbal and written communication skills. * Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/rater environment preferred. * Experience working in a high volume and fast-paced call center environment. * Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously. * Strong reliable internet connection. * Proactive in one's own development; welcomes coaching as an opportunity to improve. * High energy and enjoys working in a combined team/goal-oriented environment. * Experience with named non-owner policies, understanding SR-22, and FR-44 state fillings is a plus. * Bilingual (English/Spanish), highly desired **Preferred Qualifications** * Experience with Litmos online learning system * Familiarity with arenaflex's software and products * Strong analytical and problem-solving skills * Ability to work in a dynamic and fast-paced environment **What You Can Expect from arenaflex** * We'll set you up for success with a paid training period either on-site or from home * Starting salary range is $41,600.00-$43,680.00, DOE + monthly incentive, target of $500 per month + 401(k) + benefits * An investment in our employees' professional development and growth * On-going professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos * The ability to work remotely without the need for you to relocate * A comprehensive and highly competitive benefits package, including: + Dental Insurance + Health Insurance + Vision Insurance + 401(k) + Paid Holidays + Paid Time Off + Ongoing Professional Training online via Litmos + And more **Equal Employment Opportunity** It is and will continue to be the policy of arenaflex to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex, or genetic information. **How to Apply** If you're a motivated and customer-focused individual with a passion for insurance, we want to hear from you! Apply now by visiting our website at [insert link]. We can't wait to hear from you and learn more about your qualifications and experience! Apply for this job