**Experienced Full Stack Customer Service Representative III – Medicaid Member Support**

Are you a customer service professional looking for a challenging and rewarding role where you can make a real impact? Do you thrive in a fast-paced environment and enjoy working with people from diverse backgrounds? If so, we invite you to join the blithequark team as a Full Stack Customer Service Representative III – Medicaid Member Support. **About blithequark** At blithequark, we deliver mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. Our team is dedicated to providing exceptional customer service, and we're looking for talented individuals like you to join our ranks. **Job Summary** As a Full Stack Customer Service Representative III – Medicaid Member Support, you will be responsible for providing exceptional customer service to Medicaid members and affiliates in the State of Iowa. You will act as an escalation point for inquiries, provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, and accurately document enrollment requests and status changes. You will also maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. **Responsibilities** * Act as escalations for inquiries from potential and existing Iowa Medicaid Program Recipients and Affiliates * Act as team lead for peer agents * Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles * Accurately document enrollment requests and status changes * Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone * Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies * Provide clear, complete, accurate, and objective information based on a full understanding of program requirements **Requirements** * Basic understanding of a call center environment in a customer service role and quality monitoring processes * Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers * Ability to problem solve through analysis and ongoing feedback * Achieve results through knowledge, empathy, and commitment * Ability to work with people of diverse backgrounds * High School diploma or GED * Background required * Must reside within 1 hour driving distance from Des Moines, IA **Preferred Qualifications** * Experience working in a call center environment * Knowledge of Medicaid programs and policies * Excellent customer service skills * Excellent phone etiquette skills * Reliable internet access * Ability to navigate a computer * Ability to understand and utilize policy * Excellent typing and grammar skills **What We Offer** * $19.00 per hour pay rate (bi-weekly pay) * Paid Training with Equipment provided * Full-time schedule (40 hrs. a week) * Career Growth Opportunities * PerkSpot- Employee discount program * Full Benefit Options * Paid holidays and paid time off (PTO) or vacation and/or sick time **Work Environment and Culture** At blithequark, we value our employees and strive to create a positive and inclusive work environment. Our team is dedicated to providing exceptional customer service, and we're looking for talented individuals like you to join our ranks. We offer a full benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, and paid holidays and paid time off (PTO) or vacation and/or sick time. **How to Apply** If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to apply for this position. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodation Policy** People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access blithequark's ADAAA Accommodation Policy. **Vaccination Policy** At blithequark, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark. Apply for this job