**Experienced Full Stack Customer Service Representative – Fitness Product Sales and Support**

At arenaflex, we're on a mission to revolutionize the world of fitness and wellness by providing top-notch products and services to our customers. As a Work From Home Customer Service Representative, you'll be an integral part of our team, working directly with customers to understand their needs and provide them with the best solutions. If you're passionate about fitness, customer service, and sales, we want to hear from you! **About arenaflex** arenaflex is a leading retailer of running and walking shoes, apparel, and accessories, with over 40 years of experience in the industry. We've been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine and have 47 stores across the country. Our values, mission, and purpose are centered around being different, bringing the WOW, building something great together, getting moving, staying active, and living healthy. **Job Summary** As a Work From Home Customer Service Representative, you'll be responsible for providing exceptional customer service to our customers, selling them top fitness products and services, and being the voice of arenaflex. You'll work directly with customers who call our inbound phone center, resolving their concerns, and making recommendations to help them achieve their fitness goals. If you're a self-motivated, customer-focused individual with a passion for fitness, we want to hear from you! **Key Responsibilities** * Provide exceptional customer service to our customers, resolving their concerns and making recommendations to help them achieve their fitness goals * Sell top fitness products and services to our customers, including shoes, apparel, and accessories * Work directly with customers who call our inbound phone center, using your technical knowledge and customer service skills to deliver a WOW experience * Meet or exceed sales goals, including resolving customer concerns and making recommendations * Collaborate with our team to build relationships with customers and provide them with the best solutions * Stay up-to-date on our products and services, including new releases and promotions * Participate in ongoing training and development to improve your skills and knowledge **Essential Qualifications** * Previous customer service and/or sales experience in a high-volume call center environment * Must reside in one of the following states: Arizona, California, Colorado, Georgia, Illinois, Maryland, New Jersey, Ohio, Oregon, Pennsylvania, Virginia, or Washington * Reliability and flexible availability, including days, evenings, holidays, and at least one weekend day * Previous remote/Work From Home experience * Ability to listen to customer needs, make effective recommendations, and apply technical knowledge * Positive attitude and ability to be self-motivated in a work-from-home atmosphere * Ability to type, navigate the internet, use basic computer software, and calculate simple retail math * Engaging customer service skills to deliver a WOW experience **Preferred Qualifications** * Previous experience in the fitness industry * Knowledge of running and walking shoes, apparel, and accessories * Experience with sales and customer service software * Ability to work in a fast-paced environment and meet sales goals * Strong communication and interpersonal skills **Skills and Competencies** * Excellent customer service skills, including active listening, empathy, and problem-solving * Strong sales and negotiation skills, including the ability to meet or exceed sales goals * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong communication and interpersonal skills, including the ability to build relationships with customers and colleagues * Ability to stay up-to-date on our products and services, including new releases and promotions * Strong technical skills, including the ability to navigate the internet, use basic computer software, and calculate simple retail math **Career Growth Opportunities and Learning Benefits** * Ongoing training and development to improve your skills and knowledge * Opportunities for career growth and advancement within the company * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Opportunities to participate in company-sponsored events and activities **Work Environment and Company Culture** * Work from home environment, with the flexibility to work from anywhere * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Opportunities to participate in company-sponsored events and activities * Arenaflex is committed to creating a diverse and inclusive work environment, where everyone feels valued and respected. **Compensation and Benefits** * Earn $19.00/hr, ($16.00/hr base plus bonuses) when you're hitting your sales goals * Opportunities for career growth and advancement within the company * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Opportunities to participate in company-sponsored events and activities * Arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off. **How to Apply** If you're passionate about fitness, customer service, and sales, we want to hear from you! To apply, please visit our arenaflex Career page and submit your application. We'll be in touch within the next 10 days to discuss your qualifications and experience. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a diverse and inclusive work environment, where everyone feels valued and respected. **Acknowledgments** After acceptance of a potential offer, the successful completion of a background check will be required prior to start date. The offer is contingent upon the information received in this report, and will be carried out in accordance with Local, State, and Federal laws. We're committed to protecting your privacy rights. We collect personal information from you, including personally identifying information, professional or employment-related information, and educational information. The purpose of this collection is to assist in evaluating your application for employment. To ensure your application is received as timely as possible, we encourage you to apply directly onto our arenaflex Career page. As you apply directly on our site, we will be reaching out to you within the next 10 days should your experience and qualifications meet our requirements for this position. Apply for this job