**Experienced Full Stack Customer Experience Engineer – Cloud Migration and Networking Solutions**

At arenaflex, we're on a mission to empower every person and every organization on the planet to achieve more. As a Customer Experience Engineer on our Azure FastTrack team, you'll play a pivotal role in transforming Microsoft Cloud customers into fans by delivering exceptional experiences and driving product improvements. If you're a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team, we want to hear from you. **About arenaflex and the Azure FastTrack Team** arenaflex's mission is to empower every person and every organization on the planet to achieve more. Our Azure FastTrack team is dedicated to delivering platform solutions and product insights on a global scale for customers and partners. We provide engineering support across migration efforts, emerging workloads, and escalations, eliminating platform adoption barriers and driving product and customer impact. Our culture of growth mindset and empowerment is central to who we are and how we work. We're committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** As an Experienced Full Stack Customer Experience Engineer on our Azure FastTrack team, you'll be responsible for: * Partnering with program managers and service delivery teams to plan, architect, and deliver complex infrastructure deployments and migrations for large enterprise customers. * Working directly with customer application, infrastructure, and security stakeholders to define requirements, strategy, and processes for successful migrations. * Providing direct feedback from customers to Azure product engineering teams to drive product improvements or escalate blocking issues. * Partnering with Azure Engineering domain employees to scope, build, and document customer solutions. * Maintaining knowledge of the latest on Azure/Cloud innovations to conduct experiments, drive product improvement, and act as a subject matter trainer for other specialists. * Interacting daily with other FastTrack Engineers to provide technical action plans or take ownership of situations that require escalation. * Sharing knowledge with others through solution documents, engaging technical communities, building automated self-help solutions, and creating training. * Acting as a Cloud Networking resource for customers and other Engineers. * Embodying our culture and values. **Qualifications** To be successful in this role, you'll need: * A Bachelor's Degree in Engineering, Computer Science, or a related field, and 2+ years of experience in the software industry related to technology. * OR equivalent experience. * Experience in cloud infrastructure deployment and development tools (PowerShell, Azure Resource Manager, Terraform, Azure-CLI). * Experience in Azure Networking, along with one or more of the core Azure IaaS services (Linux on Azure, Windows Server on Azure, Azure VMWare Service, DC Migration and Disaster Recovery). * Experience with security models using cloud native services and virtual appliances, as well as the ability to translate tools/concepts for customer teams. **Preferred Qualifications** While not required, we're looking for candidates with: * 5+ years of experience working with enterprise customers on Azure-specific solutions, application development, and deployment. * The ability to communicate effectively with corporate customers, possess an understanding of the onboarding process, and demonstrate a vision for the future of arenaflex support. * Experience with Azure Networking services such as Hub & Spoke, ExpressRoute, Virtual WAN. * Experience with third-party networking is a plus. * Familiarity with protocols such as BGP. * On-Prem Networking and Infrastructure experience a plus. * Proficient customer service skills, good oral and written communication skills, and a proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, to lead projects, and to motivate others. **What We Offer** As an Experienced Full Stack Customer Experience Engineer on our Azure FastTrack team, you'll enjoy: * A competitive salary range of $94,300 - $182,600 per year, with a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area. * A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * Opportunities for career growth and professional development, including training, mentorship, and opportunities to work on high-impact projects. * A dynamic and inclusive work environment that values diversity, equity, and inclusion. * The chance to work with a talented team of engineers and innovators who are passionate about making a difference. **How to Apply** If you're a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team, we want to hear from you. Apply now to join our Azure FastTrack team and help us empower every person and every organization on the planet to achieve more. Apply Job! For more such jobs, please click here: Apply for this job