**Experienced Full Stack Customer Experience Agent – Remote 3rd Shift**

**Join arenaflex as a vital part of our customer-centric team, working from the comfort of your own home. As a 3rd Shift Customer Experience Agent, you will be the face of our company, providing exceptional service to our customers while ensuring seamless communication between our customers and technicians.** **About arenaflex** arenaflex is a leading provider of innovative solutions in the service industry. Our mission is to deliver exceptional customer experiences through our dedicated team of professionals. We are committed to fostering a culture of excellence, innovation, and teamwork, where our employees can grow and thrive. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a dynamic and supportive team. **Job Summary** We are seeking an experienced and customer-focused individual to join our team as a 3rd Shift Customer Experience Agent. As a key member of our customer service team, you will be responsible for providing top-notch service to our customers, dispatching calls to our technicians, and performing various administrative duties. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner * Initiate outbound phone calls for scheduling of service calls to ensure seamless communication with our customers * Handle various customer inquiries and requests, providing accurate and efficient solutions * Dispatch the correct technician (based on qualifications, geography, customer preference) to each job, utilizing Service Titan software to effectively plan and dispatch jobs * Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information * Communicate with technicians regarding availability, expected completion time, and other important details * Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls * Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company * High interaction with service technicians and various customers from residential to commercial * Other duties as assigned **Qualifications** * Must live in Illinois * Must be familiar with the surrounding Chicagoland area * High school diploma or equivalent (GED) * Minimum of 3 years relevant work experience in customer service environment * Previous dispatch experience a plus * Strong verbal and written communication skills * Plumbing, Electric & HVAC experience a Plus * Attention to detail * Ability to manage priorities and workflow * Ability to deal effectively with a diversity of individuals at all organizational levels * Versatility, flexibility, and a willingness to work within constantly changing priorities * Proficient in Microsoft Office * Ability to work from home efficiently * Ability and willingness to work nights and weekends **Benefits** * Medical, Dental & Vision Insurance * Supplemental AFLAC Insurance Options * 401(k) Plan with Company Match * Company-provided Life Insurance * Employee discounts on company-provided services * On-site training facility for continuous employee development * Paid Time Off (PTO) * Paid Holidays * Tuition Reimbursement **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from anywhere, while still being part of a dynamic and supportive team. Our company culture is built on the principles of excellence, innovation, and teamwork. We are committed to fostering a culture where our employees can grow and thrive, and we offer a range of benefits and opportunities to support your career development. **Compensation and Perks** * Competitive salary * Opportunity to work from home * Flexible scheduling * Comprehensive benefits package * Paid time off and holidays * Tuition reimbursement * Employee discounts on company-provided services **How to Apply** If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **About arenaflex** arenaflex is an equal opportunities employer, committed to diversity and inclusion in the workplace. We are proud to offer a range of benefits and opportunities to support the career development of our employees, and we are committed to fostering a culture of excellence, innovation, and teamwork. **Join arenaflex today and become a vital part of our success story!** Apply for this job